Difference between revisions of "PhoneBook"

From Kolmisoft Wiki
Jump to navigationJump to search
Line 29: Line 29:


=== Simple PhoneBook ===
=== Simple PhoneBook ===
Each user has its own Simple PhoneBook which has higher priority than Global PhoneBook. E.g. if records match from Simple PhoneBook with Global PhoneBook - record from Simple PhoneBook will be used. (Again in other words - user can overwrite System Admins PhoneBook record.)
[[Image:speed_dial_for_user.png]]
NOTE: Record '22'. It is Global - e.g. created by System Admin. User can use it but he can't manage it.
Speed Dial feature is explained [[Speed Dials for Users | here]].
== Using CallerID Name overwrite ==
When call with the number (CallerID Number) which is in PhoneBook calls-in, MOR checks this number and sets CallerID Name to the value from PhoneBook.
It’s visible on phones which support CallerID Name:
[[Image:callerid_name_from_phonebook.png]]

Revision as of 15:17, 3 January 2009

Purpose

PhoneBook has several purposes:

  1. It changes CallerID Name if Caller is recognized from PhoneBook
  2. Speed Dials are configured in PhoneBook


Definitions

  • There’re two types PhoneBooks: Global and Simple
  • There’s only 1 Global PhoneBook
  • Each user has his own Simple PhoneBook except admin user - he is owner of Global PhoneBook
  • Users' Simple PhoneBook has higher priority than Global PhoneBook – e.g. if record is found in Global and in Simple PhoneBook – the record from the Simple PhoneBook will be used


Global PhoneBook

Phonebook global.png

This PhoneBook is managed by System Admin and is applicable to all system Users (e.g. Global).

Good use for it is to create some short numbers for Users to call for Support/Emergency/etc.

Speed Dial feature is explained here.


Simple PhoneBook

Each user has its own Simple PhoneBook which has higher priority than Global PhoneBook. E.g. if records match from Simple PhoneBook with Global PhoneBook - record from Simple PhoneBook will be used. (Again in other words - user can overwrite System Admins PhoneBook record.)

Speed dial for user.png

NOTE: Record '22'. It is Global - e.g. created by System Admin. User can use it but he can't manage it.

Speed Dial feature is explained here.


Using CallerID Name overwrite

When call with the number (CallerID Number) which is in PhoneBook calls-in, MOR checks this number and sets CallerID Name to the value from PhoneBook.

It’s visible on phones which support CallerID Name:

Callerid name from phonebook.png