Packet Loss

VoIP packet loss takes place when a large amount of traffic hits the network and causes it to drop packets. It usually manifest itself as dropped conversations or “tinny” sounds. Packet loss should never exceed 1% and most service providers guarantee service levels with .5% or less packet loss. Packet loss of 1% translates into one voice clip or skip every three minutes, while packet loss of .25% translates into one error every 53 minutes.