MOR Terminology
1.Accountant – a type of user which has more rights than simple user in MOR, but still not enough to fully manage all configuration of MOR system. His rights can be adjusted at any time.
2. Action log – detailed report about user activity.
3. Addons – a special features for MOR which adds additional functionality.
4. Admin – most powerful user account in MOR (just like root in UNIX systems).
5. Aggregate – advanced report on calls.
6.API application programming interface is an interface implemented by a software program to enable interaction with other software, similar to the way a user interface facilitates interaction between humans and computers.
7. Asterisk Asterisk is a PBX free software, multiplateform, published under license GPL per Spencer Mark of the Digium company.
8. Auto Dialer – this addon adds call an array of numbers automatically and when answered plays back a prerecorded message to the receiving end of the call.
9.Backup a backup or the process of backing up refers to making copies of data so that these additional copies may be used to restore the original after a data loss event.
10. Browser title – most top of web browser.
11. Call – usually voice or video message or attempt to reach someone by radio, phone, etc.
12. Call tracing – used for checking the setup of MOR in order to be sure user will be able to dial out to specified destination number.
13. Calling cards – An addon to MOR billing which adds Calling Card functionality.
14. CDR – call data (detail) records are computer records produced by a telephone exchange containing details of a call that passed through it.
15. Click2Call – the technology which virtually always refers to a means for a web consumer to ask a website operator to call her. In other words, "clicktocall" would be more accurately be
referred to as "RequestaCall," as in "Please give me a call (here is my phone number)."
16. Default device when you configure default device's parameters, next time when you try make new device for someone, the newly device will have “default device's” parameters already .
17. Default user – when you configure default user's parameters, next time when you try make new user, he already will have them.
18. Destination – destination helps identify country and city and destination number stands for final number which will be sent to provider.
19. Device device represents endpoint which can generate(originate) or receive(terminate) calls. As example device can represent: VoIP phone, VoIP softphone, PSTN phone (connected through FXS port), PBX, softswitch.
20. Dial Plan a dial plan establishes the expected number and pattern of digits for a telephone number.
21. DID Direct Inward Dialing is a feature offered by telephone companies for use with their customers' PBX systems, whereby the telephone company allocates a range of numbers all
connected to their customer's PBX. As calls are presented to the PBX, the number that the caller dialled is also given, so the PBX can route the call to the desired person or bureau within the organization.
22. Direct link or Direct URL – a link to specified place in WEB.
23. Direction iin other words Countries. Could also be satellite networks. They describe direction where the call will be routed.
24. Domain – usually meaning of second level domain, for example: example.com
25. Domestic – meaning to describe “calls inside country” or in other words “local calls”.
26. FAX A fax (short for facsimile) is a document sent over a telephone line. FAX implementation in VOIP is very bad and currently it is still not possible to receive fax in VOIP at 100% succession rate.
27. Firewall – a firewall is a part of a computer system or network that is designed to block unauthorized access while permitting authorized communications. Poorly configured firewall is
very often problem in voice problems.
28. Frontpage text – first page in MOR GUI displayed for successfully logged in user or admin.
29. Graph – function which generates visual data sets.
30. HGC – substitution for “hangup cause code”, those codes used to identify status of all made calls through MOR.
31. Integrity check – a place with various properties of billing system which tells where potential problems could exists.
32. Invoice is a document issued from a vendor for payment, detailing the goods or services the vendor has provided to the buyer, the cost(s), and any VAT due. The document may be called a
'Sales Invoice', from the point of view of the vendor, or a 'Purchase Invoice' by the buyer.
33. IVR Interactive Voice Response (IVR) is a technology that allows a computer to detect voice and dualtone multifrequency signaling (DTMF) keypad inputs. Most often usage of IVR in VOIP is for Virtual menus.
34. Last Calls – place in MOR GUI where you can see detailed list of last billed calls.
35. LCR – stands for Least Cost Routing is the process of selecting the path of outbound communications traffic based on cost (cheapest price), order (always route calls to A, but if A
fails, then route to B, if B fails, route to C etc.) or percent (used for load balancing, for example: send 50% of call to provider A and rest 50% to B).
36. Localization – technology used by MOR which transforms received number to E.164 format number.
37. LOGO – your company's logo.
38. MOR – billing module for Asterisk coded by Mindaugas Kezys . Later many features were added by employees so MOR is not just one billing module, MOR is whole system with integrated features.
39. Number digits how many decimal digits will see all system users.
40. Originate initialize call.
41.PBX small version of the phone company's larger central switching office. A PBX is a private telephone switch. It is connected to groups of lines from one or more central offices and to all
of the telephones at the location served by the PBX.
42. PhoneBook – plance containing an alphabetical list of telephone numbers.
43.Prefix refers to the first three digits of a telephone number, also called an exchange. These digits are a way to identify the area that the phone number is located in.
44. Profit amount expressed as a value that is left over from sales once all expenses have been deducted.
45. Provider – meaning for VOIP provider. Usually company sells voice traffic.
46. Rate – a price for destination.
47. ReCAPTHA – a mechanism which helps to protect websites from automatic registrations.
48. Recording – a piece of voice file where you can hear conversation of your customer and remote end (where he called).
49. Registration – place in MOR where new users could register themselves without help from MOR admin.
50. Rerating – rerate price of call which is already recorded.
51.Reseller Addon– this addon incorporates basic reseller functionality support into MOR system which adds opportunity MOR system owner have reseller support.
52.Retail tariff – with retail tariff there is possibility get more control of how call will be billed, let say make first 15 seconds of call free .
53.Router A device that forwards data packets from one local area network (LAN) or wide area network (WAN) to another. Poorly configured device also leads to voice and traffic problems.
54.Service product which can be sold to the client. That can be various types of services. For example: monthly fee, line rent, phone rent, internet plan.
55. Site – your MOR website.
56. SMS Addon– this addon adds SMS sending option through and from MOR.
57. SSH – secure shell for completely controlling server from remote location.
58. Subscription users can subscribe for some services. When they do so – they get Subscription for some service.
59. Supplier – see meaning of Provider.
60. Terminate – end call in specified end.
61. Terminator – a final destination point where call be terminated.
62. Trunk other server/PBX which can be connected to the MOR system.
63. User – your customer.
64. Voicemail Voicemail (or voice mail, voicemail, vmail or VMS, sometimes called messagebank is a centralized system of managing telephone messages for a large group of
people. The term is also used more broadly, to denote any system of conveying voice message, including the answering machine.
65. VOIP general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet or other packetswitched networks.
66. Voucher – this function lets enter voucher number over phone and top up users' balance.
67. Web callback technology where a person can enter his or her telephone number in a form on a web site.
68. Wholesale tariff – in wholesale tariff you can set price for each prefix, while in retail you cannot, but retail has its own advantages.
69. ZAP/Zaptel series of drivers for telephony hardware devices (later renamed to DAHDI).
