Difference between revisions of "M4 Call Tracing"

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=Description=
=Description=


Call tracing is useful feature for troubleshooting failed Call attempts. While [[M2 Hangupcause Codes]] give some information about failed Calls, Call Tracing is able to show all steps - what is happening during the Call.
Call Tracing is a useful feature for troubleshooting failed Call attempts. While [[M2 Hangupcause Codes|Hangupcause Codes]] give some information about failed Calls, Call Tracing is able to show all steps - what is happening during the Call.
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Please note that Call Tracing works by making fake Calls in real-time so each time result may be different. M4 will not try to ring any Terminators during Call Tracing. If you want to know ''exactly'' what happened to a specific Call in the past, you may want to use the Call Log feature [[M4 Call Info]].


=Usage=
=Usage=


Go to '''REPORTS -> Calls List''' and click on the [[Image:icon_call_tracing.png]] icon for a Call Tracing.
Go to '''REPORTS -> Calls List''' and click on the [[Image:icon_call_tracing.png]] icon for a Call Tracing of a particular Call.
 
or
 
Go to '''Users -> Connection Points''' and click on the [[Image:icon_call_tracing.png]] icon for a Call Tracing of particular [[M4 Origination Points|Origination Point]] with chosen Source and Destination.
 
After a few moments, Call Log will be shown.
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[[Image:calls_list_for_call_tracing.png]]
[[Image:calls_log.png]]
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After few moments Call Log will be shown in new page.
Call Log will show self-explanatory warnings, errors (in red colored text), and other messages.
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[[Image:calls_log.png]]
=See Aslo=
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Call Log will show self explanatory warnings, errors (in red colored text) and other messages.
* [[M4 Connection Points]]

Latest revision as of 14:11, 29 November 2022

Description

Call Tracing is a useful feature for troubleshooting failed Call attempts. While Hangupcause Codes give some information about failed Calls, Call Tracing is able to show all steps - what is happening during the Call.

Please note that Call Tracing works by making fake Calls in real-time so each time result may be different. M4 will not try to ring any Terminators during Call Tracing. If you want to know exactly what happened to a specific Call in the past, you may want to use the Call Log feature M4 Call Info.

Usage

Go to REPORTS -> Calls List and click on the Icon call tracing.png icon for a Call Tracing of a particular Call.

or

Go to Users -> Connection Points and click on the Icon call tracing.png icon for a Call Tracing of particular Origination Point with chosen Source and Destination.

After a few moments, Call Log will be shown.

Calls log.png

Call Log will show self-explanatory warnings, errors (in red colored text), and other messages.

See Aslo