M4 Aggregates
Description
Aggregate statistics provide brief information about Terminators and Originators, ASR, ACD.
Usage
Go to REPORTS –> Aggregate
The aggregated Call data can be selected for a desired time period and filtered by User (Originator), Origination Point, Terminator, Termination Point, CallerID (Source), Destination, and Destination Group. CallerID, Destination, and Destination Group can be filtered using "%" symbol (e.g. 370% will match any Destination beginning with 370).
The search result can be grouped by Originator or Origination Point, by Terminator or Termination Point, and by Destination Group or Destination (Prefix).
NOTE: When grouping by Destination, Destination Group will be included too. Moreover, at least one grouping option must be selected in order to view the results.
Other options allows you to choose what information should be shown.
- From User perspective – allows you to see real Calls situation and from User perspective. It is useful if your LCRs have more than one Provider. If some of the Providers in LCR are not reachable for one Call of User, you will get fewer Calls which are recorded in database.
- Use Real Billsec – check this option to show real Billsec instead of Duration of Call, will be shown .
- You are able to decide if Price, Billed Time should be shown for Originator and/or Terminator and other fields like Duration, Answered Calls, Total Calls, ACD, ASR.
Hidden users will not be shown in Originator and Terminator dropdowns, but when Any is selected, hidden users will be displayed in search results.
