Difference between revisions of "IVR system"
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(New page: This system lets configure advanced IVR systems. === Definitions === * '''Voices''' - set of audio files which together forms a "voice", e.g. some female/male set of recordings for same ...) |
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** '''Extensions''' - possible button presses (0-9, *, # and some other special cases) | ** '''Extensions''' - possible button presses (0-9, *, # and some other special cases) | ||
** '''Actions''' - what action system should do when some extension is activated | ** '''Actions''' - what action system should do when some extension is activated | ||
=== Setup logic === | |||
* Create Voice | |||
** Record/Upload necessary sound files to Voice | |||
* Create Time Period(s) | |||
* Create IVR | |||
** Create and configure Block(s) | |||
* Create IVR Dial Plan | |||
* Assign this IVR Dial Plan to some DID | |||
* Call this DID to test | |||
Revision as of 21:02, 4 December 2008
This system lets configure advanced IVR systems.
Definitions
- Voices - set of audio files which together forms a "voice", e.g. some female/male set of recordings for same IVR
- Time Periods - start date/time and end date/time which describes some time period
- IVR - set of IVR blocks
- Blocks - part of IVR, where caller can take some action (press a button-extension, listen to recording, etc)
- Extensions - possible button presses (0-9, *, # and some other special cases)
- Actions - what action system should do when some extension is activated
Setup logic
- Create Voice
- Record/Upload necessary sound files to Voice
- Create Time Period(s)
- Create IVR
- Create and configure Block(s)
- Create IVR Dial Plan
- Assign this IVR Dial Plan to some DID
- Call this DID to test
