How to set language for Calling Cards
Description
The language in which Calling Card is played can be set in several places in the following order of priority:
- Default (en).
- IVR.
- DID.
Explanation
Default language
If Calling Card does not use IVR and the DID language is set to empty, the default language will be used.
This image shows how to set to "use default language" (when IVR is not used and DID Language is set to empty):
Language set by IVR
If Calling Card Dial Plan (DP) is using IVR, then the language set in IVR overwrites Default Language and is used IF DID Language is empty.
This picture shows how Language (Voice) is set in IVR:
This example changes Language to Spanish (es).
Once again: it overwrites Default Language (en) only when DID Language is empty!
Language set by DID
And most important is DID Language, which can be set in user DID:
This example shows ru language which will be used no matter what Default Language is and no matter which Language (Voice) is set in IVR.
Examples
| Language/Voice | ||||||||
| Default | empty | empty | empty | empty | en | en | en | en |
| IVR | empty | empty | es | es | empty | empty | es | es |
| DID | empty | ru | empty | ru | empty | ru | empty | ru |
| Which one will be used | en | ru | es | ru | en | ru | es | ru |
NOTES:
- When Default is 'empty' it means that sip.conf file is messed up and is set to language = .
- When IVR is 'empty' it means IVR is used but no Language is changed in it, OR IVR is not used at all.
- When DID is 'empty' it means the Language field in DID configuration is empty.
