How to configure 911 service
Description
NOTE: This guide is for the case when Provider maps 911 or similar number to some external number, like 12125551212 If Provider does not map 911 to external number and requests you to send 911 to Provider directly, check for solution below.
This guide will show how to configure 911, 411 or any other similar service.
You can read more about it at: VoIP 911 Services.
First of all, you need a provider that will allow you to use such a service. Some such providers may be found here.
When you buy a service from such a provider, he will give you an access number to dial.
As an example, let's take the number 12125551212, which should be dialed to access the service.
Short guide
In order to configure number 911, we will need to:
- Create a User/Virtual Device for the 911 service.
- Forward a Virtual Device to 12125551212.
- Create a DID 911.
- Assign a Virtual Device to DID 911.
Detailed guide
Create User/ Virtual Device for 911 service:
Forward Virtual Device to 12125551212:
Create a DID 911 and assign a Virtual Device to it:
Another way #1
- Create User 911.
- Create Virtual Device with Extension 911 for this user.
- Make correct LCR for this user (with correct Provider which can handle 911 calls).
- In Devices Call Flow, Forward the call to the External number given by your Provider.
Another way #2 when Provider requires direct number, like 911
