Dial Local

Description

This function allows to dial local extension.

Most often it is used to allow to reach local users dialing DID from outside.

• Somebody from outside PSTN dials access DID
• Enters Local Extension
• Local extension rings

Configuration

Video how to create PBX Function "Dial Local" and assign it to some DID:

<flashow>http://wiki.kolmisoft.com/videos/dial_local_pbx_function_setup_to_did.swf%7Cwidth=600%7Cheight=455</flashow>

If you want to play some audio before entering local extension assign such DID to IVR (which plays necessary audio).

Video how to do that (ALL ACTIONS IN FIRST VIDEO ALREADY MUST BE DONE BEFORE STARTING ON THIS VIDEO!):

<flashow>http://wiki.kolmisoft.com/videos/dial_local_with_audio_ivr.swf%7Cwidth=600%7Cheight=455</flashow>

Now dialing DID 22222 audio will be played asking to enter local extension.

NOTE: DIDs 11111 and 22222 are just for demo purposes - instead of 22222 use real DID, you can use fake DID 11111 if you will not use it directly.

Checking

DIDs in example 11111 and 22222 are JUST for DEMO purposes! Use your own correct DIDs!

For such configuration you will need 2 DIDs, one of them can be fake (11111 in our example) another should be read (22222 in our example).

After you done configuration by videos and it fails to work, first thing to do is to call your primary DID (11111 in our example and see if you end up in your IVR where you can enter local extension).

• If you can - then you made mistake in second video.
• If you can not - you made mistake in first video (at least).

Recheck accordingly. Fix. Retest.

Following screenshots are for quick check on configuration. Change 11111/22222 to your DIDs.

Important parts are marked in red. Check if you have similar configuration.

In last picture t and i actions forwards back to IVR which means that if user presses anything in IVR - he will be routed back to IVR to retry.

In other words that means, that user needs to hear whole recording before he can start entering local extension.

Troubleshooting

If all fails, check Asterisk CLI

If you see something like this:

   -- Executing Dial("Local/*99@mor_local-05df,2", "SIP/1007|60")
[Oct  9 12:54:13] WARNING[5605]: app_dial.c:1196 dial_exec_full: Unable to create channel of type 'SIP' (cause 3 - No route to destination)
 == Everyone is busy/congested at this time (1:0/0/1)

That means that device which you dialed (1007 in our example) is offline and can not be reached.

This is not IVR problem. Make sure device is registered to Asterisk or dial another device.