Difference between revisions of "Client not receiving incoming calls"

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2. Open Call Info for the problematic call
2. Open Call Info for the problematic call


Please check the hangup cause. It has code 20, which means that the device is unavailable (not registered).
* Please check the hangup cause. If it has code 20, which means that the device is unavailable (not registered). Asterisk log usually shows: WARNING    Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
Asterisk log usually shows: WARNING    Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)


3. Retrieve PCAP
3. Retrieve PCAP


  Check if INVITE was sent to the correct IP:PORT
* Check if INVITE was sent to the correct IP:PORT


4. Check Asterisk CLI for errors:
=== __sip_xmit returned -2: No such file or directory ===
If the device is TCP - make registration every 60s, could be problem with port expiring
Make sure nat=yes, is not used, change to nat=force_rport,comedia




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==See also==
==See also==
* [[Cause No. 20 - subscriber absent]]
* [[Cause No. 20 - subscriber absent]]
* [[I have a problem with Registration]]
* [[I have a problem with Registration]]

Latest revision as of 08:36, 5 September 2022

Steps to troubleshoot:

1. Check if the device is registered to the system, fix if no

2. Open Call Info for the problematic call

  • Please check the hangup cause. If it has code 20, which means that the device is unavailable (not registered). Asterisk log usually shows: WARNING Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)

3. Retrieve PCAP

  • Check if INVITE was sent to the correct IP:PORT

4. Check Asterisk CLI for errors:

__sip_xmit returned -2: No such file or directory

If the device is TCP - make registration every 60s, could be problem with port expiring

Make sure nat=yes, is not used, change to nat=force_rport,comedia




See also