Card Number/PIN is not recognized
Card Group Number/Pin length differs from Dial Plan Number/Pin length
When Number/Pin length in Dial Plan does not match Number/Pin Length in Calling Card Group configuration, then system does not know what long Number/Pin should be entered.
It waits for such amount of digits as described in Dial Plan.
Three possible scenarios possible:
1. Dial Plan and Calling Card Group Number/PIN lengths are the same -> everything works as it should.
2. Dial Plan Number/PIN has MORE digits in Number/PIN length compared to Calling Card Group -> then caller enters Number/PIN and nothing happens, he has to press # to send entered data to system. System usually declines entered data.
3. Dial Plan Number/PIN has LESS digits in Number/PIN length compared to Calling Card Group -> then caller starts to enter Number/PIN and without finishing, system takes entered digits, not letting user to finish.
Ask only PIN option
When this option is checked, then only PIN lengths are compared.
Example
Following picture illustrates 2nd case when Dial Plan PIN Length (10) is MORE then Calling Card Groups PIN lengths (8).
In this case caller will enter his PIN (8 digits) but system expects 10 digits and waits. Caller has to press # to send info to the system.
Conclusion
When Ask only PIN is turned off - Number/PIN lengths should be the same for Dial Plan and Calling Card.
When Ask only PIN is turned on - PIN length should be the same for Dial Plan and Calling Card.
