Difference between revisions of "Card Number/PIN is not recognized"

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= Card Group Number/Pin length differs from Dial Plan Number/Pin length =
= Card Group Number/Pin length differs from Dial Plan Number/PIN length =


When Number/Pin length in Dial Plan does not match Number/Pin Length in Calling Card Group configuration, then system does not know what long Number/Pin should be entered.
When Number/Pin length in the Dial Plan does not match Number/PIN Length in the Calling Card Group configuration, the system does not know what long Number/PIN should be entered.


It waits for such amount of digits as described in Dial Plan.  
It waits for the number of digits described in the Dial Plan.  


Three possible scenarios possible:
Three possible scenarios are possible:


1. Dial Plan and Calling Card Group Number/PIN lengths are the same -> everything works as it should.
1. The Dial Plan and Calling Card Group Number/PIN lengths are the same -> everything works as it should.


2. Dial Plan Number/PIN has MORE digits in Number/PIN length compared to Calling Card Group -> then caller enters Number/PIN and nothing happens, he has to press # to send entered data to system. System usually declines entered data.
2. The Dial Plan Number/PIN has MORE digits in Number/PIN length compared to the Calling Card Group -> in this scenario, the caller enters Number/PIN and nothing happens, so that he has to press # to send the entered data to the system. The system usually declines the entered data.


3. Dial Plan Number/PIN has LESS digits in Number/PIN length compared to Calling Card Group -> then caller starts to enter Number/PIN and without finishing, system takes entered digits, not letting user to finish.
3. The Dial Plan Number/PIN has FEWER digits in Number/PIN length compared to the Calling Card Group -> in this scenario, the caller starts to enter the Number/PIN and the system takes the entered digits, not letting the user finish.




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=== Ask only PIN option ===
=== Ask only PIN option ===


When this option is checked, then only PIN lengths are compared.
When this option is checked, only PIN lengths are compared.




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Following picture illustrates 2nd case when Dial Plan PIN Length (10) is MORE then Calling Card Groups PIN lengths (8).
The following picture illustrates the second scenario, when the Dial Plan PIN Length (10) is MORE than the Calling Card Group's PIN length (8).


In this case caller will enter his PIN (8 digits) but system expects 10 digits and waits. Caller has to press # to send info to the system.
In this case, the caller will enter his PIN (8 digits), but the system expects 10 digits and waits. The caller has to press # to send the information to the system.


[[Image:card_numberpin_length_mismatch.png]]
[[Image:card_numberpin_length_mismatch.png]]
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When Ask only PIN is turned off - Number/PIN lengths should be the same for Dial Plan and Calling Card.
When "Ask only PIN" is turned off, Number/PIN lengths should be the same for Dial Plan and Calling Card.


When Ask only PIN is turned on - PIN length should be the same for Dial Plan and Calling Card.
When "Ask only PIN" is turned on, PIN length should be the same for Dial Plan and Calling Card.





Latest revision as of 06:29, 24 May 2010

Card Group Number/Pin length differs from Dial Plan Number/PIN length

When Number/Pin length in the Dial Plan does not match Number/PIN Length in the Calling Card Group configuration, the system does not know what long Number/PIN should be entered.

It waits for the number of digits described in the Dial Plan.

Three possible scenarios are possible:

1. The Dial Plan and Calling Card Group Number/PIN lengths are the same -> everything works as it should.

2. The Dial Plan Number/PIN has MORE digits in Number/PIN length compared to the Calling Card Group -> in this scenario, the caller enters Number/PIN and nothing happens, so that he has to press # to send the entered data to the system. The system usually declines the entered data.

3. The Dial Plan Number/PIN has FEWER digits in Number/PIN length compared to the Calling Card Group -> in this scenario, the caller starts to enter the Number/PIN and the system takes the entered digits, not letting the user finish.




Ask only PIN option

When this option is checked, only PIN lengths are compared.




Example

The following picture illustrates the second scenario, when the Dial Plan PIN Length (10) is MORE than the Calling Card Group's PIN length (8).

In this case, the caller will enter his PIN (8 digits), but the system expects 10 digits and waits. The caller has to press # to send the information to the system.

Card numberpin length mismatch.png




Conclusion

When "Ask only PIN" is turned off, Number/PIN lengths should be the same for Dial Plan and Calling Card.

When "Ask only PIN" is turned on, PIN length should be the same for Dial Plan and Calling Card.




See also