Difference between revisions of "Call Flow"

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* '''From DID''' - select CallerID from available DIDs
* '''From DID''' - select CallerID from available DIDs
* '''Custom''' - enter any CallerID
* '''Custom''' - enter any CallerID


== Voicemail ==
== Voicemail ==
[[Image:call_flow_vm.png]]
This action sends call directly to voicemail. It's simple. Put in Before Call – and call never reach device – it will go directly to voicemail.
You can put it in No Answer/Busy/Failed state to achieve different functionality.






== Fax detect ==
== Fax detect ==

Revision as of 08:18, 20 August 2009

Definition

Call Flow is set of rules how call should behave when it is trying to reach some device.

It can be reached by pressing on Icon call flow.png Call Flow link in device details:

Call flow1.png

Call has several states which are visible from this image:

  • Before Call - call has not reached device
  • Call – call to device is in progress
  • Answered – call was answered
  • No Answer – call was not answered and ended after timeout
  • Busy – callee was busy
  • Failed – call to device failed


Actions

We can take actions for several call states: Before Call, No Answer, Busy and Failed.

The possible actions are:

  • Empty
  • Forward
  • Voicemail
  • Fax detect (only for Before Call state)


Empty

Empty – means no action should be taken. It is default in most cases.


Forward

Call can be forwarded to Local device or External number:

Call flow forward.png


Device Timeout is only available in No Answer state and it decides how long device should ring before system decides that it is unreachable (when to activate No Answer state).

System owner (admin) can select any device he likes. If user is editing his devices Call Flow – he can select only his devices.


Using forward action it is easy to implement:

  • Unconditional forward – when forward is used in Before Call state
  • Forward on no answer/busy/failed – when forward is used in No Answer, Busy or Failed states


CallerID options

Following options are available to manage CallerID for forwarded call:

  • From device - puts Devices' CallerID which is forwarding this call
  • Same as comes - unchanged - leaves CallerID which comes from original caller
  • From DID - select CallerID from available DIDs
  • Custom - enter any CallerID


Voicemail

Call flow vm.png

This action sends call directly to voicemail. It's simple. Put in Before Call – and call never reach device – it will go directly to voicemail.

You can put it in No Answer/Busy/Failed state to achieve different functionality.


Fax detect