Difference between revisions of "234 Internal Loop"
From Kolmisoft Wiki
Jump to navigationJump to search
| Line 7: | Line 7: | ||
Another case can be with IVR for unauthenticated calls, which routes call to any other IVR, but because this call is unauthenticated, it ends up in initial IVR creating a loop. | Another case can be with IVR for unauthenticated calls, which routes call to any other IVR, but because this call is unauthenticated, it ends up in initial IVR creating a loop. | ||
Example of IVR loop: | <br><br> | ||
=== Example of IVR loop: === | |||
DID (2222) -> IVR (name: Loop) -> Transfer to DID (2222) -> DID (2222) -> IVR (name: Loop) -> etc | DID (2222) -> IVR (name: Loop) -> Transfer to DID (2222) -> DID (2222) -> IVR (name: Loop) -> etc | ||
Latest revision as of 10:37, 25 June 2011
You have misconfiguration which creates internal loop.
SOLUTION: fix configuration to avoid loop.
Very often this happens with improper IVR configuration, which creates such loop: DID -> IVR -> DID -> IVR, etc
Another case can be with IVR for unauthenticated calls, which routes call to any other IVR, but because this call is unauthenticated, it ends up in initial IVR creating a loop.
Example of IVR loop:
DID (2222) -> IVR (name: Loop) -> Transfer to DID (2222) -> DID (2222) -> IVR (name: Loop) -> etc
