A Pilot Project is an advanced way to test the fully functional Kolmisoft system for one month in a live environment. It includes:
* On-premise or hosted installation
* Fully functional system
* Technical support
* Private training session via Zoom
 
== STEP 1 – Defining Your Goals ==

To get started, please answer the following questions:

* Do you want to use our server or your own?
* What are your main goals for the Pilot Project? Please be as specific as possible so we can align with your expectations.
* If we successfully meet your goals, what will be your next step after the Pilot Project?
* Which default currency would you like to set in the system?

 

== STEP 2 – Preparing Your Server & Getting Login Credentials ==

If you choose to use:
* Kolmisoft's server – No action is needed.
* Your own server – Please prepare it according to our [[Installation|installation instructions]].

Installation is typically completed within 8 hours (during working time) after the server is received.

Once the system is ready, you will receive an email from noreply@kolmisoft.com with the login details.

 

== STEP 3 – Configuration & Support ==

=== Getting Started ===
Follow one of these guides to begin:
* '''MOR''' [[How_to_make_first_call|How to make a first call]]
* '''MOR''' [[Usual_configuration_sequence|Usual configuration sequence]]
* '''M4''' [[M4_How_to_make_first_call|How to make a first call]]
 
=== Documentation ===

To set up the system according to your predefined goals, refer to our documentation:
* [[MOR_Manual|MOR manual]]
* [[M4_Switch_Manual|M4 manual]]

For specific questions, use the '''search function''' in the left menu bar of https://wiki.kolmisoft.com/.

 

=== Private Training ===

You’re eligible for a private Zoom training session with one of our engineers. The session typically lasts up to one hour. To schedule it, please create a support ticket and let us know your preferred time and the topics you’d like to cover.

Our support working hours are Monday to Friday, 8:00–18:00 EET (Eastern European Time) UTC/GMT +2 hours.

 
=== Technical Support ===

Whenever you encounter difficulties or have questions, please create a ticket in the Support System and our team will assist you.

* '''Working Hours''': Monday to Friday, 8 AM - 6 PM EET (Eastern European Time) UTC/GMT +2 hours.
* '''Emergency Support (BLOCKER priority tickets)''': Available 24/7 via the [https://support.kolmisoft.com/ Kolmisoft Support System].
 
More information about Kolmisoft Support System:
* [[Support_System_explanation|Support System Overview]]
* [[Create_new_Ticket_in_Ticket_System|How to Create a New Ticket]]
* [[Write_comment_to_the_Ticket|How to Write a Comment]]
* [[Support|Support Plans & Working Hours]]
 
Why use Kolmisoft Support System?
* Keeps issues organized
* Ensures faster and more efficient assistance
* Enables tracking and monitoring of response times

 

== STEP 4 – Evaluating Results ==

Before the end of the Pilot Project, we will review the results to determine its success.
* '''If successful''', we will propose next steps to continue working together.
* '''If unsuccessful''', we will analyze the core challenges and look for ways to improve our service.

 

== STEP 5 – Moving Forward After a Successful Pilot Project ==

If the Pilot Project meets your expectations and you wish to continue working with Kolmisoft, you can become our client. You will have the option to either:
* Retain the same server used during the Pilot Project.
* Migrate to a new server for continued operations.
 
If you have any questions, feel free to reach out via email or Kolmisoft Support System. We look forward to working with you!

2025-07-10T07:50:04Z

Viliuss:

This short guide will walk you through updating the contact details used for receiving invoice and payment notifications in the Support System.

* Go to '''SETTINGS > Contacts'''

[[File:Go to SETTINGS Contacts.png|600px|none]]

* Locate the contact labeled '''Invoices''' and click on the name

[[File:Locate the contact labeled Invoices and click on the name.png|600px|none]]

* Update the '''email address''' and/or '''Telegram ID''' as needed

* Click '''Update''' to save your changes

[[File:Update the email address and Telegram ID as needed.png|600px|none]]

If you’ve changed your '''Telegram ID''', please follow these steps to reconnect:

* Add [https://t.me/kolmisoft_bot @kolmisoft_bot] in Telegram
* Send the command '''/start'''
* You should receive the message: '''"Successfully connected with our system"'''

Update the email or Telegram ID used for invoice and payment notifications

2025-07-10T06:55:43Z

Viliuss:

This short guide will walk you through updating the contact details used for receiving invoice and payment notifications in the Support System.

# Go to '''SETTINGS > Contacts'''

[[File:Go to SETTINGS Contacts.png|600px|none]]

# Locate the contact labeled '''Invoices''' and click on the name

[[File:Locate the contact labeled Invoices and click on the name.png|600px|none]]

# Update the '''email address''' and/or '''Telegram ID''' as needed

# Click '''Update''' to save your changes

[[File:Update the email address and Telegram ID as needed.png|600px|none]]