https://wiki.kolmisoft.com/api.php?action=feedcontributions&feedformat=atom&user=MantassKolmisoft Wiki - User contributions [en]2026-05-25T22:00:38ZUser contributionsMediaWiki 1.37.1https://wiki.kolmisoft.com/index.php?title=Support&diff=20575Support2016-02-01T11:51:55Z<p>Mantass: /* What is NOT included into ENTERPRISE/BASIC/PREMIUM support */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you own an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Reaction time frames apply to both skype and tickets.<br />
<br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Friday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
* MySQL replication re-build.<br />
* Communicating with different service providers and other third parties<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
<br />
= M2 Softswitch under NAT =<br />
<br />
M2 Softswitch should have real IP and cannot be under NAT. M2 Softswitch under NAT is not supported.<br />
<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Recommended_hardware&diff=20391Recommended hardware2015-12-16T13:02:22Z<p>Mantass: /* Specifications */</p>
<hr />
<div>== Specifications ==<br />
<br />
Main principle - as powerful as possible. For single server solution we recommend:<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Component''' || '''Minimum requirement''' || '''Recommended''' || [[File:check.png]] ''' We provide as Hosted Solution''' || '''Comment'''<br />
|-<br />
| CPU || Quad Xeon/Intel Core i5+ || any higher CPU || [[File:check.png]] Intel(R) Xeon(R) CPU E3-1245 V2 @ 3.40GHz || <br />
|-<br />
| RAM || 4 Gb || 16 GB or more || [[File:check.png]] 32 GB ||<br />
|-<br />
| HDD || 100 Gb || 100 Gb or more, SDD (Solid State Drives), [http://en.wikipedia.org/wiki/RAID#RAID_1 RAID Type 1] || [[File:check.png]] 2 x 120 GB SSD RAID 1 || all space must be assigned to / partition; ext3 file system<br />
|-<br />
| OS || [[Centos_installation | Linux Centos 6]] || x86_64 || [[File:check.png]] Centos 6.6 ||<br />
|-<br />
| Brand|| Any || Intel, DELL, HP, Fujitsu || [[File:check.png]] Intel ||<br />
|}<br />
<br />
<br />
It is required to have clean server without any additional packets installed. Otherwise, the installation script will either wipe the IPTables rules or will not be possible at all.<br />
<br />
Default Centos kernel is required.<br />
<br><br><br />
<br />
== Requirements for multi-server deployment ==<br />
<br />
'''Asterisk server:''' same requirements as above, except SSD would not increase performance so it is not needed and 4 GB of RAM is sufficient. CPU is most important component here. If Proxy solution is in use, Asterisks cannot be under NAT, it must have Public IP for SIP and RTP traffic.<br />
<br />
'''Database server:''' same requirements as above and SSD is highly recommended here. SSD is must if system has more than one Asterisk server. There should be 100GB or more space as database grows fast on high traffic. Fast data storage device and CPU are most important here. If more than one Database server is in use, UPS (Uninterruptible Power Supply) devices must be used for these servers, otherwise power outage would cause broken replication.<br />
<br />
'''GUI server:''' same requirements as above, except SSD would not increase performance a lot. HDD with more space is recommended here.<br />
<br />
'''Proxy server:''' same requirements as above, except 4 GB of RAM and 40 GB on HDD will be enough here. SSD would not increase performance. Proxy server cannot be under NAT, it must have Public IP for SIP traffic.<br />
<br />
'''Redundant servers:''' there are no special requirements on server hardware if server is part of redundant system. However, there are requirements for network to which servers are connected:<br />
<br />
* Both servers should be within same subnet.<br />
* Both servers should be able to ''broadcast'' packets to UDP 694 port.<br />
* Both servers should be able to receive packets broadcasted by other server.<br />
* There should be Virtual IP reserved in Subnet.<br />
* Both servers should be able to work with that Virtual IP (only one server at same time).<br />
<br />
If any of requirements above are not met, in some cases it is possible to adapt different network configurations or services (like "IP Failover"). However, management/configuration/development of third party software (like special scripts) needed to adapt special solution should be performed by servers owner.<br />
<br />
<br><br><br />
<br />
== Virtualization ==<br />
<br />
MOR system was tested and working on following Virtualization technologies:<br />
* VMware<br />
* VirtualBox<br />
<br />
<br><br><br />
<br />
<br />
== FAQ ==<br />
<br />
* Do you have the provision of STUN and TURN servers on your end?<br />
<br />
No, we do not provide STUN servers. MOR should receive Public IPs on SIP headers. NAT traversal should be done on customer's side.<br />
<br />
<br><br><br />
<br />
= See also =<br />
<br />
* [[How fast MOR can perform]]<br />
* [[Check server compatibility]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Mobile_Number_Portability_Addon&diff=20388Mobile Number Portability Addon2015-12-16T07:18:35Z<p>Mantass: </p>
<hr />
<div><!---This functionality is available from MOR 8---><br />
[http://en.wikipedia.org/wiki/Mobile_number_portability Mobile number portability (MNP)] enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another.<br />
<br />
<br />
<br />
MNP Addon for MOR allows system owner to check number if it belongs to other network and if so - route it through different providers or bill it with different price.<br />
<br />
Current implementation allows to save numbers in MySQL database on any server (possible not necessarily on local server).<br />
<br />
Before each call MOR MNP Addon checks dialed number and if number is found in database - some prefix is added in front of it.<br />
<br />
By prefix MOR can set different routing(LCR) or billing(Tariff) for this number. [[Localization | Localization rules]] should be used to perform these actions.<br />
<br />
Detailed technique is described here: [[LCR/Tariff change based on call prefix]]<br />
<br />
As Kolmisoft cannot make one unique database for all MNP services in all countries all over the world. MOR admin has to<br />
<br />
manually enter numbers in MNP database (process described below) in order for this solution to work. mor_mnp database has<br />
<br />
to contain only the necessary data (telephone numbers).<br />
<br />
<br><br><br />
NOTE: It is important to take care of various number formats user can use to dial a number. As a solution to it is to insert MNP number into DB in several possible formats.<br />
<br />
<br><br><br />
= Installation =<br />
<br />
Do such steps:<br />
<br />
1. Update MOR scripts:<br />
rm -fr /usr/src/mor<br />
svn co http://svn.kolmisoft.com/mor/install_script/trunk/ /usr/src/mor<br />
2. Run MNP installation script:<br />
/usr/src/mor/sh_scripts/install_mnp.sh<br />
3. Run script which will update Asterisk extlines to work with MNP database:<br />
/usr/src/mor/test/scripts/asterisk/mnp_cfgs.sh<br />
<br />
== How to see if MNP works ==<br />
<br />
Open Asterisk CLI. During the call check very first lines shown in CLI. In about 10th line you should be able to see lines like that:<br />
<br />
-- Launched AGI Script /var/lib/asterisk/agi-bin/mor_mnp<br />
mor_mnp: <br />
mor_mnp: MOR MNP AGI script started.<br />
mor_mnp: Successfully connected to database.<br />
mor_mnp: Extension: 37012312345<br />
mor_mnp: New extension: 37012312345<br />
mor_mnp: MOR MNP AGI script stopped.<br />
mor_mnp: <br />
<br />
If you cannot see it. Something is wrong with configuration.<br />
<br />
<br><br><br />
<br />
= Upgrade/Update =<br />
<br />
After [[Upgrade_MOR_GUI |MOR Upgrade]] or Update run /usr/src/mor/test/scripts/asterisk/mnp_cfgs.sh<br />
<br><br><br />
<br />
= Database =<br />
<br />
Config to DB in: ''/usr/local/mor/mor_mnp.conf''<br />
<br />
It should be MySQL database mor_mnp:<br />
<br />
DROP TABLE IF EXISTS `numbers`;<br />
CREATE TABLE `numbers` (<br />
`number` varchar(50) NOT NULL,<br />
`prefix` varchar(20) NOT NULL,<br />
PRIMARY KEY (`number`),<br />
UNIQUE KEY `number` (`number`)<br />
) ENGINE=InnoDB DEFAULT CHARSET=utf8;<br />
<br />
<br />
<br />
<br><br><br />
<br />
Make sure you have set correct MySQL permissions for mor_mnp database and also local or remote asterisk must have correct settings in /usr/local/mor/mor_mnp.conf . If your number is still not recognized, double check if you have it in your mor_mnp database!<br />
<br />
An example how to set MySQL permissions:<br />
<br />
<br />
GRANT REPLICATION SLAVE , REPLICATION CLIENT ON * . * TO 'mor'@'localhost' IDENTIFIED BY 'mor' WITH MAX_QUERIES_PER_HOUR 0<br />
MAX_CONNECTIONS_PER_HOUR 0 MAX_UPDATES_PER_HOUR 0 MAX_USER_CONNECTIONS 0 ;<br />
<br />
GRANT ALL PRIVILEGES ON `mor_mnp` . * TO 'mor'@'localhost' WITH GRANT OPTION ;<br />
<br><br><br />
= How to use MNP =<br />
<br />
You need to insert two values in mor_mnp database. These values are number and prefix.<br />
<br><br><br />
To manage mor_mnp database you can use PhpMyAdmin:<br />
<br />
<nowiki>http://<your server IP>/moradmin</nowiki><br />
<br />
PhpMyAdmin login details can be found in file /root/phpMyAdminPassword<br />
<br><br><br />
If after loging in to PhpMyAdmin, MySQL login page will appear, use these details to login to MySQL:<br />
<br />
username: mor<br />
<br />
password: mor<br />
<br><br><br />
Now click "_mnp (1)" menu item on the left to select mor_mnp database.<br />
<br />
"numbers" menu item will appear after that.<br />
<br />
Click on "numbers" menu item to manage number table.<br />
<br />
Now click on "Insert" tab at the top of page.<br />
<br />
Fields number and prefix will appear.<br />
<br />
Enter desired values and click "Go" to insert these values.<br />
<br />
Done!<br />
<br><br><br />
<br />
= How to import numbers from CSV =<br />
<br />
There is no such option to import numbers from CSV in MOR GUI, but numbers can be imported directly to MNP database.<br />
<br />
This procedure is described here:<br />
<br />
1. You need to have CSV file on your server and file should look like:<br />
<br />
...<br />
37012312345;9991<br />
37012312344;9991<br />
37112312343;9992<br />
37112354321;9992<br />
...<br />
<br />
2. Open MySQL CLI:<br />
<br />
mysql mor_mnp<br />
<br />
3. Create temporary table and import CSV file to it:<br />
<br />
CREATE TABLE temp (col_1 VARCHAR(50) default NULL , col_2 VARCHAR(20) default NULL);<br />
<br />
LOAD DATA LOCAL INFILE '/home/mnpnumbers.csv' IGNORE INTO TABLE temp FIELDS TERMINATED BY ';' ;<br />
<br />
4. Copy data from temporary table to 'numbers' table:<br />
<br />
INSERT INTO numbers (number,prefix) SELECT REPLACE(col_1, '\r', ''), REPLACE(col_2, '\r', '') FROM temp<br />
WHERE (REPLACE(col_1, '\r', '') REGEXP '^[0-9]+$' = 1) and (REPLACE(col_2, '\r', '') REGEXP '^[0-9]+$' = 1) ;<br />
<br />
NOTE: this query skips values which contains non-numerical characters.<br />
<br />
For example: row<br />
<br />
...<br />
+370123123456;9997<br />
...<br />
<br />
will not be imported to 'numbers' table.<br />
<br />
5. Detele temporary table:<br />
<br />
DROP TABLE temp;<br />
<br />
Done. Numbers are imported to 'numbers' table. <br />
<br><br><br />
<br />
= How to configure external MNP database =<br />
<br />
Skip this step if your MOR billing installation is on one server.<br><br />
<br />
Locate mor_mnp.conf file<br><br />
<br />
cd /usr/local/mor<br><br />
<br />
Edit the file with your favorite text editor, for example:<br><br />
<br />
mcedit mor_mnp.conf<br><br />
<br />
You should see similar values, '''mind the gaps in the file, they should be exactly the same as in the example below''':<br><br />
<br />
host = localhost<br />
db = mor_mnp<br />
user = mor<br />
secret = mor<br />
port = 3306<br />
server_id = 1<br />
show_sql = 0<br />
debug = 1<br />
<br />
Change the values to the ones you need:<br><br />
<br />
host - your database IP address<br><br />
server_id - your Asterisk server id, same as in /etc/asterisk/mor.conf<br />
<br><br><br />
<br />
=See also=<br />
* [[MOR Addons]]<br />
* [http://en.wikipedia.org/wiki/Least-cost_routing#Impact_of_mobile-number_portability_in_VOIP_and_LCR_environments Impact of MNP in VOIP and LCR environments]<br />
<br><br></div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=20281Where to buy termination2015-11-03T12:33:14Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| IP Anywhere, S.L. || http://www.worldsatnet.com || Spain|| Jose Luis Garcia || +34 935 478 896 || jlgarcia@worldsatnet.com <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|-<br />
| A.A. Smartcomtech USA LLC || http://www.smartcomtechusa.com/ || USA|| Olga Cimpoesh || +373 692 38245 || olga@smartcomtech.com <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
|- <br />
| Conexiant Telecom || http://www.Conexiant.net || USA|| Gregory Giagnocavo || +1 855-44-26639 || jgg@conexiant.net <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| IXC Llc. || http://www.ixc.us|| USA || Arkady Sorokin || +1 201-514-0600 || sales@ixc.us <br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=I_see_Apache_test_on_Start_page&diff=20017I see Apache test on Start page2015-08-24T12:17:15Z<p>Mantass: </p>
<hr />
<div>First solution:<br />
<br />
Use http://<your server IP>/billing instead of http://<your server IP>/.<br />
<br><br><br />
Second solution:<br />
<br />
If you want to see MOR billing on Start page, please create file<br />
<br />
/var/www/html/index.html<br />
<br />
with following content:<br />
<br />
<html><br />
<head><br />
<title>MOR</title><br />
</head><br />
<body><br />
<meta HTTP-EQUIV="REFRESH" content="0; url=http://'''127.0.0.1'''/billing"><br />
</body><br />
</html><br />
<br />
NOTE: '''127.0.0.1''' should be changed to your server IP.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=I_see_Apache_test_on_Start_page&diff=20016I see Apache test on Start page2015-08-24T12:17:01Z<p>Mantass: </p>
<hr />
<div>First solution:<br />
<br />
Use http://<your server IP>/billing instead of http://<your server IP>/.<br />
<br><br><br />
Second solution:<br />
<br />
If you want to see MOR billing on Start page, please create file<br />
<br />
/var/www/html/index.html<br />
<br />
with following content:<br />
<br />
<html><br />
<head><br />
<title>MOR</title><br />
</head><br />
<body><br />
<meta HTTP-EQUIV="REFRESH" content="0; url=http://xxxx/billing"><br />
</body><br />
</html><br />
<br />
NOTE: xxxx should be changed to your server IP.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19989Where to buy termination2015-08-19T11:51:55Z<p>Mantass: /* Additional termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|-<br />
| A.A. Smartcomtech USA LLC || http://www.smartcomtechusa.com/ || USA|| Olga Cimpoesh || +373 692 38245 || olga@smartcomtech.com <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
|- <br />
| Conexiant Telecom || http://www.Conexiant.net || USA|| Gregory Giagnocavo || +1 855-44-26639 || jgg@conexiant.net <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| IXC Llc. || http://www.ixc.us|| USA || Arkady Sorokin || +1 201-514-0600 || sales@ixc.us <br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19988Where to buy termination2015-08-19T11:49:56Z<p>Mantass: /* Additional termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|-<br />
| A.A. Smartcomtech USA LLC || http://www.smartcomtechusa.com/ || USA|| Olga Cimpoesh || +373 692 38245 || olga@smartcomtech.com <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
|- <br />
| Conexiant Telecom || http://www.Conexiant.net || USA|| Gregory Giagnocavo || || jgg@conexiant.net <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| IXC Llc. || http://www.ixc.us|| USA || Arkady Sorokin || +1 201-514-0600 || sales@ixc.us <br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Implementations&diff=19588Implementations2015-06-04T06:39:40Z<p>Mantass: </p>
<hr />
<div>This page shows some ways how MOR billing system can be used. Examples are from real implementations.<br />
<br />
For M2 implementations please check [[M2 Network Architecture | here]]<br />
<br />
<br><br />
----<br />
<br><br />
<br />
==Redundancy between two data centers ==<br />
<br />
There's always a risk that data center in which you keep your servers can be down for various reasons.<br />
<br />
To reduce such risk you can consider implementing redundancy between two data centers that are located in different countries or continents.<br />
<br />
However, such implementation can work only if both data centers can meet requirements which are described [[Recommended_hardware#Requirements_for_multi-server_deployment | here]] (see '''Redundant servers''').<br />
<br />
The most common problem is that different data centers cannot ensure such requirements for Virtual IP.<br />
<br />
==2 servers solution==<br />
[[Image:2serversaASTDBandGUIDB.png|200px]]<br />
<br />
This solution has two replicated databases.<br />
<br />
Asterisk connects to one database and GUI connects to another, so it increases performance when Web interface is used intensively.<br />
<br />
<br><br />
----<br />
<br><br />
<br />
<br />
==2 Asterisk servers solution==<br />
[[Image:2asterisks.png|200px]]<br />
<br />
This solution has two Asterisk servers.<br />
<br />
Such system is used in order to increase the capacity of the system in terms of concurrent calls. <br />
<br />
<br><br />
----<br />
<br><br />
<br />
==2 server redundant solution==<br />
[[Image:2serverredundant_withlinuxha.png|200px]]<br />
This is the most popular solution because it is fully redundant and most stable.<br />
<br />
More info: [[2 server redundant solution]]<br />
<br />
<br><br />
----<br />
<br><br />
<br />
==4 server redundant solution==<br />
[[Image:4serverredundant_withlinuxha.png|200px]]<br />
Stable and redundant solution for high performance.<br />
<br />
More info: [[4 server redundant solution]]<br />
<br />
<br><br />
----<br />
<br><br />
<br />
==[[Image:ita.jpg]] 4 server solution in Italy with 16 E1==<br />
<br />
<br />
[[Image:impl_2ast1db1gui16e1.png]]<br />
<br />
* Such system is in Italy serving Call Shops<br />
* E1 hardware is 2 x [http://www.sangoma.com/datasheets/a108-specs Sangoma A108DE] cards<br />
* This implementation is used for high volume calls to/from PSTN network over 16 E1 links were 4+4 E1 is for incoming and 4+4 E1 is for outgoing (on Asterisk 1 server 4 incoming/4 outgoing and same on server Asterisk 2).<br />
* Separate server is dedicated to database which minimizes load on Asterisk servers.<br />
* GUI is on separate server with it's own DB connected to main DB server over MySQL Replication.<br />
<br />
<br><br />
----<br />
<br><br />
<br />
==Many Asterisk servers with DB Replication==<br />
<br />
[[Image:impl_nast2db1gui.png]]<br />
<br />
<br><br />
----<br />
<br><br />
=SIP Balancer solutions=<br />
<br />
==Minimal structure without redundancy==<br />
[[File:ccl_3servers_minimal_structure.png]]<br />
<br />
NOTES:<br />
* GUI is on Asterisk/DB servers<br />
* When Proxy server (OpenSIPS) crashes, all system is down -> no redundancy, not recommended in production, good for testing<br />
* DB (Asterisk/GUI) servers share 1 IP also managed by Heartbeat<br />
** Setup without Heartbeat also is possible, but this introduces 1 more point of failure (DB server), but simplifies the setup, thus allowing faster setup for testing<br />
<br />
<br><br><br />
<br />
==Minimal structure for full-redundancy==<br />
[[File:ccl_4servers_full_redundancy.png]]<br />
<br />
NOTES:<br />
* GUI is on Asterisk/DB servers<br />
* Proxy servers share 1 IP managed by Heartbeat<br />
* DB (Asterisk/GUI) servers share another 1 IP also managed by Heartbeat<br />
<br />
<br><br><br />
<br />
==Multiple Asterisk servers, high performance system with SIP balancer and DB Replication==<br />
<br />
[[Image:impl_1sipbalnast2db1gui.png]]<br />
<br />
* [[SIP balancer| SIP balancer]]<br />
* If one of Asterisk servers fails, SIP balancer routes calls via remained Asterisk servers.<br />
* LinuxHA heartbeat monitors Database servers<br />
** When Main Database fails - Backup Database sees that and after 10s (default) will take Virtual IP, it is done automatically.<br />
** When Main Database is back up - Backup Database returns Virtual IP to Main Database and system starts to function in normal work flow (done automatically).<br />
* GUI server is connected to Backup Database to avoid load on Main Database in normal work flow.<br />
<br />
This solution can handle up to 1000 simultaneous calls. Certain amount of calls may vary depending on hardware, codecs used and transcoding. Additional Asterisk servers can be added if larger amount of simultaneous calls is needed.<br />
<br><br><br />
==Complete Redundancy, high performance system with SIP balancer==<br />
<br />
[[Image:SIP_balancer_for_docs.png]]<br />
<br><br><br />
Detailed schematic of SIP Proxy solution:<br />
<br />
[[Image:SIP_balancer_detailed.png]]<br />
<br><br><br />
NOTES:<br />
* GUI is on DB servers<br />
* Proxy servers share 1 IP managed by Heartbeat<br />
* DB (Asterisk/GUI) servers share another 1 IP also managed by Heartbeat<br />
* More Asterisk Nodes can be connected, example with 2 is bare minimum<br />
<br><br><br />
For more details about SIP Balancer solution click [[SIP_balancer|here]]<br />
<br><br></div>Mantasshttps://wiki.kolmisoft.com/index.php?title=File:2asterisks.png&diff=19587File:2asterisks.png2015-06-04T06:38:23Z<p>Mantass: </p>
<hr />
<div></div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19581Where to buy termination2015-05-29T13:46:09Z<p>Mantass: /* Additional termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|-<br />
| A.A. Smartcomtech USA LLC || http://www.smartcomtechusa.com/ || USA|| Olga Cimpoesh || +373 692 38245 || olga@smartcomtech.com <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
<br />
<br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| IXC Llc. || http://www.ixc.us|| USA || Arkady Sorokin || +1 201-514-0600 || sales@ixc.us <br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19579Where to buy termination2015-05-29T05:35:01Z<p>Mantass: /* Additional termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|-<br />
| A.A. Smartcomtech USA LLC || http://www.smartcomtechusa.com/ || USA|| Olga Cimpoesh || +373 692 38245 || olga@smartcomtech.com <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
<br />
<br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| IXC || http://www.ixc.us|| USA || Arkady Sorokin || +1 201-514-0600 || sales@ixc.us <br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19578Where to buy termination2015-05-29T05:34:46Z<p>Mantass: /* Additional termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|-<br />
| A.A. Smartcomtech USA LLC || http://www.smartcomtechusa.com/ || USA|| Olga Cimpoesh || +373 692 38245 || olga@smartcomtech.com <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
<br />
<br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| IXC || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 201-514-0600 || sales@ixc.us <br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Multi-Level_Resellers_Addon&diff=19557Multi-Level Resellers Addon2015-05-22T06:53:24Z<p>Mantass: /* Description */</p>
<hr />
<div>=Description=<br />
<br />
<!--- From MOR X6---><br />
<br />
Multi-Lever Resellers is a part of Reseller PRO add-on<br />
<br />
In Multi-level structure – Resellers are divided on 2 levels and have different rights. This functionality allows you to sell traffic and services to smaller companies that do not have their own switches or billing platforms yet but they want do VoIP business. These smaller companies in our product are defined as Partner Type Users who are able to create and configure their own Resellers (sub-resellers). <br />
<br />
Partners are able to set for created Resellers their own Tariffs, Prepaid or Postpaid user type, credit limits and so on, also add Payments, generate and send Invoices, follow Calls and their Financial Statistics.<br />
<br><br><br />
===Billing hierarchy===<br />
<br />
Simple User Pays for Reseller => Reseller Pays for Partner => Partner Pays for Admin => Admin Pays for Provider<br />
<br><br><br />
<br />
=Configuration=<br />
<br />
Go to '''SETTINGS –> Users''', click [[Image:icon_add.png]]'''Add new''' and you will reach User create form. There you have to choose "partner" User Type:<br />
<br><br><br />
[[File:partner_create.png]]<br />
<br><br><br />
And fill all other parameters which are needed.<br />
<br />
After pressing '''Create''' you will have Partner Type User.<br />
<br><br><br />
=Useful Notes=<br />
<br />
* Partners' Resellers will use admins' '''[[Reseller_Permissions|Resellers' Permissions Groups]]''', so be sure that you have them, otherwise Partner will be not able to create Reseller.<br />
* For Partners' Resellers' Users '''Calls''' will be used Admins' [[LCR]] with all his [[Providers]], which have to be assigned in Partners' create or edit form.<br />
<br><br></div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19538Where to buy termination2015-05-19T13:12:27Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|-<br />
| A.A. Smartcomtech USA LLC || http://www.smartcomtechusa.com/ || USA|| Olga Cimpoesh || +373 692 38245 || olga@smartcomtech.com <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
<br />
<br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=19536Support2015-05-19T10:20:36Z<p>Mantass: /* What is NOT included into ENTERPRISE/BASIC/PREMIUM support */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Reaction time frames apply to both skype and tickets.<br />
<br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
* MySQL replication re-build.<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=19535Support2015-05-19T10:20:21Z<p>Mantass: /* What is included into BASIC/PREMIUM support */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Reaction time frames apply to both skype and tickets.<br />
<br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=19454Support2015-04-27T12:55:14Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Reaction time frames apply to both skype and tickets.<br />
<br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
* MySQL replication re-build.<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=19453Support2015-04-27T12:55:00Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Reaction time frames apply to both skype and tickets.<br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
* MySQL replication re-build.<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=19452Support2015-04-27T12:54:43Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time* during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
*Reaction time frames apply to both skype and tickets.<br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
* MySQL replication re-build.<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=19451Support2015-04-27T12:54:33Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time* during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Reaction time frames apply to both skype and tickets.<br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
* MySQL replication re-build.<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19449Where to buy termination2015-04-27T05:59:26Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Onecall Ltd || http://www.1kol.com || USA|| Ari Lev || +1-212-845-9704 || ari@1kol.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
<br />
<br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19390Where to buy termination2015-04-24T06:09:04Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Innitel Ltd || http://www.innitel.com || Israel || Ari Lev || +972 72 2463700 || aril@innitel.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
<br />
<br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=19382Support2015-04-17T13:21:42Z<p>Mantass: /* Rates of technical services */</p>
<hr />
<div>= Support plans = <br />
<br />
'''IMPORTANT!''' Only the 2 latest versions of MOR are supported, therefore if you an older version, please contact [mailto:business@kolmisoft.com our sales team] for the consultation on upgrading.<br />
<br />
This table shows support plans and how they are served. <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for '''BLOCKER''' priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br><br><br />
<br />
= Rates of technical services = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Task''' || '''Price''' || '''Description'''<br />
|- <br />
| '''[[Migration_to_other_server | Migration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[Heartbeat_configuration | Heartbeat / Virtual IP configuration]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''[[MySQL_Replication | MySQL Replication]]''' || 200 EUR|| Complete process is done by Kolmisoft engineers <br />
|- <br />
| '''Hourly rate support''' || 100 EUR/h || This support is provided if client does not have any service plan<br />
|- <br />
| '''[[Training#Personalized_Training | Personal training]]''' || 100 EUR/h || Training is done online by Skype<br />
|- <br />
| Remote '''MOR FREE installation'''(10 concurrent calls, all add-ons) || 100 EUR || Remote installation is paid. If Vmware Image suits you, you can download it [[MOR_VMware_images | here]].<br />
|- <br />
| '''License re-installation''' || 100 EUR || This task is free only if the need of the reinstallation arose because of Kolmisoft's fault<br />
|- <br />
| '''BUG fixing''' || - || BUG fixing is free for one year after the last upgrade (only two newest versions are supported)<br />
|- <br />
| '''PUBLIC forum''' || - || Tickets in PUBLIC forum are free. User can request to move a ticket to PRIVATE by agreeing to use '''hourly rate support''' or '''support plan'''<br />
|- <br />
|}<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included <br />
* MySQL replication re-build.<br />
<br><br><br />
<br />
= What is NOT included into ENTERPRISE/BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br><br><br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=19325Where to buy termination2015-04-07T05:36:57Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>= Recommended termination providers =<br />
<mkmeta>Recommended Suppliers to buy traffic from</mkmeta><br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 327 2991433 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
= Additional termination providers =<br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Internet Infinity || https://www.voicemeup.com|| Canada / USA|| David|| +1 (514) 907-8888 || sales@voicemeup.com<br />
<br />
<br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
= Links to more providers=<br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=18944Where to buy termination2015-02-17T11:22:03Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| FI Infocons Group S.A || http://www.netswisstelecom.com || Switzerland|| Luciano Volgo || +41 91 236 236 0 || info@netswisstelecom.com <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=18903Where to buy termination2015-02-06T13:04:08Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Microsystem-Kecskemet Ltd || http://www.ms.hu || Hungary || Imre Varasdy || +36 76 900 000 || info@mstel.hu <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=18760Where to buy termination2014-12-16T14:29:14Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
| BROKERTEAM || http://brokerteam.eu || Netherlands/Belgium|| Bas Kooijman|| +31 10 3060 160 || b.kooijman@brokerteam.eu<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=18536Support2014-10-13T13:55:38Z<p>Mantass: /* Jobs NOT done by Kolmisoft */</p>
<hr />
<div>= Support plans = <br />
<br />
This table shows support plans and how they are served. Only the 2 latest versions of MOR are supported, therefore if you have MORX3 or older, please contact [mailto:business@kolmisoft.com our sales team]for the consultation on upgrading.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for high priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
* Dealing with 3rd party providers.<br />
<br />
<br><br><br />
<br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=18467Support2014-10-06T07:43:18Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
This table shows support plans and how they are served. Only the 2 latest versions of MOR are supported, therefore if you have MORX3 or older, please contact [mailto:business@kolmisoft.com our sales team]for the consultation on upgrading.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for high priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
<br />
<br><br><br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=18466Support2014-10-06T07:43:00Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
This table shows support plans and how they are served. Only 2 latest versions of MOR are supported, therefore if you have MORX3 or older, please contact [mailto:business@kolmisoft.com our sales team]for the consultation on upgrading.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for high priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
<br />
<br><br><br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=18465Support2014-10-06T07:42:22Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
This table shows support plans and how they are served. Only 2 latest versions of MOR are supported, therefore if you have MORX3 or older, please contact [mailto:business@kolmisoft.com?n=660 our sales team]for the consultation on upgrading.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time during working hours''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || [[Support#FULL_SERVICE_-__ENTERPRISE | '''Full Service''' ]]<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Skype support (Skype ID: support_kolmisoft) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2] (Lithuanian time). <br />
<br />
If Skype support is offline, please report your problem or question in the [[Ticket System | Support System]].<br />
<br />
'''Emergency Support''' (for high priority tickets) is available 24x7 and support is provided only through the [[Ticket System | Support System]].<br />
<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
= FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
<br />
<br><br><br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Training&diff=18432Training2014-09-29T07:17:24Z<p>Mantass: /* FREE Online Group Training every week */</p>
<hr />
<div>[[File:training.jpg|right]]<br />
= Types of Training =<br />
<br />
<br><br><br />
== FREE Online Group Training every week ==<br />
<br />
* Online Skype call with screen-sharing, video, audio<br />
* Every Client is eligible for this Training<br />
* Training is hosted strictly on Kolmisoft's server<br />
* Training sessions are every Tuesday 3:00 PM (UTC +2 Lithuania time)<br />
* To participate in the weekly training send a contact invitation to skype name: kolmisoft_training. <br />
* You can send the skype invitation during the session as well. You will be added to the call.<br />
* Your contact will be deleted after the session, so please send a new invitation before the next weeks training if you wish to participate.<br />
<br />
<br />
<br><br><br />
<br />
== Personalized Training ==<br />
* Specially for only one client at agreed time for agreed questions<br />
* Online with screen-sharing, video, audio<br />
<br />
<br />
<br><br><br />
= Training purposes =<br />
<br />
Kolmisoft provides training for the following basic purposes:<br />
<br />
* To understand how MOR works and to learn how to use MOR for your specific business operation. For example:<br />
** Add provider<br />
** Upload tariff<br />
** Generate calling cards<br />
** Configure IVR<br />
** etc<br />
* To understand how to start and prosper in the following business models:<br />
** Retail Business (PC2Phone, PC2PC, Phone2Phone)<br />
** Wholesale Business (Termination/Origination)<br />
** Callback (Over Call, Email, SMS)<br />
** Calling Card (using PIN and PINless) <br />
** Call Shop <br />
** Auto Dialer<br />
<br />
<br><br><br />
= Training prices and plans =<br />
<br />
'''Group Online training is FREE.'''<br />
<br />
<br />
Personalized Training's price is 100 EUR/h. <br />
<br />
Also for start-up companies or for companies who want to add new business direction to their services, we recommend special plan which is focused on '''[[How to make money]]''' and covers much more:<br />
<br />
* Training material;<br />
* Detailed Webinar;<br />
* 1 month Phone/Skype/Email/Web/Video consultations;<br />
* Financial calculators to clearly see your investments and profit;<br />
* TO-DO step-by-step checklists for starting your business processes;<br />
* Ready agreement forms for your clients, suppliers, partners;<br />
* FULL Infrastructure for 1 month - you can check what you have learned!<br />
* FREE traffic to start your business now!<br />
<br />
<br><br><br />
<br />
= How is the training done? =<br />
<br />
Live training is done using live meeting platform Webex.<br />
<br />
Not live training (if you choose special plan) is done by:<br />
<br />
* Webinars<br />
* Emails with useful material<br />
* etc.<br />
<br />
<br><br><br />
= FAQ =<br />
<br />
Here you can check frequently asked questions related with training.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=18429Support2014-09-24T13:31:37Z<p>Mantass: /* Support plans */</p>
<hr />
<div>= Support plans = <br />
<br />
This table shows support plans and how they are served.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || '''FULL SERVICE*'''<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br><br />
Skype support (for those that have PREMIUM and ENTERPRISE plans) is available during <u>Kolmisoft working hours</u>. <br />
<br />
<u>Working hours</u> are Monday to Friday 9:00 - 17:00 [http://www.timeanddate.com/worldclock/city.html?n=660 GMT+2]. Skype of Kolmisoft support: support_kolmisoft<br />
<br />
Since 1st October Kolmisoft introduces '''Emergency Support'''. More details to follow. <br />
<br />
'''Emergency Support''' is available 24 x 7.<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
=* FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.<br />
<br />
<br><br><br />
= See also =<br />
* [[Support System explanation]]<br />
* [[Create new Ticket in Ticket System]]<br />
* [[Write comment to the Ticket]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=18317Where to buy termination2014-09-05T12:06:36Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Kolmisoft || http://www.kolmisoft.com/ || Lithuania|| Mindaugas Kezys|| - || traffic@kolmisoft.com <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=18169Where to buy termination2014-07-23T13:15:25Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Kolmisoft || http://www.kolmisoft.com/ || Lithuania|| Mindaugas Kezys|| - || traffic@kolmisoft.com <br />
|- <br />
| Sixtocom Telecom SL || http://www.sixtocom.com/|| Spain || Luis J. Pascual|| +34 649 922 749 || info@sixtocom.com <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| UAB “Ecofon” || http://www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=18168Where to buy termination2014-07-23T13:15:08Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Kolmisoft || http://www.kolmisoft.com/ || Lithuania|| Mindaugas Kezys|| - || traffic@kolmisoft.com <br />
|- <br />
| Sixtocom Telecom SL || http://www.sixtocom.com/|| Spain || Luis J. Pascual|| +34 649 922 749 || info@sixtocom.com <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
| PUAB “Ecofon” || www.ecofon.lt || Lithuania || Ahmed Daker|| +370 620 17715 || ahmed@ecofon.lt<br />
|- <br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
| Nobel Ltd. || http://www.nobelglobe.com || USA || Arkady Sorokin || +1 646 522 0590 || asorokin@nobelglobe.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=DID_Providers&diff=18135DID Providers2014-07-22T07:01:34Z<p>Mantass: </p>
<hr />
<div>{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''DID Coverage''' || '''Comment'''<br />
|- <br />
| DIDWW Ireland Limited || http://www.didww.com|| International || Recommended by Kolmisoft, ready to use instructions for [[Configuring_DIDWW | DID mapping in DIDWW]] <br />
|- <br />
| Didlogic || https://www.didlogic.com|| International || Recommended by Kolmisoft, ready to use instructions for [[DID_Logic | DID mapping in Didlogic]]<br />
|- <br />
| Aloha Free03numbers|| http://free03numbers.com/ || United Kingdom|| Recommended by Kolmisoft<br />
|- <br />
| Air2connect|| http://www.air2connect.net|| Italy || Recommended by Kolmisoft<br />
|- <br />
| VoiceMeUp || http://www.voicemeup.com|| International || <br />
|- <br />
| DIDx || http://www.didx.net || International || <br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || <br />
|- <br />
| Voxbone || http://www.voxbone.com || Belgium|| <br />
|- <br />
| DIDnumbers.com|| http://didnumbers.com/ || Ireland ||<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Find more providers == <br />
Also here you can find more available DID providers: <br />
<br />
* http://www.didx.net<br />
* http://www.voip-info.org/wiki/view/DID+Service+Providers</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=DID_Providers&diff=18134DID Providers2014-07-22T07:00:53Z<p>Mantass: </p>
<hr />
<div>{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''DID Coverage''' || '''Comment'''<br />
|- <br />
| DIDWW Ireland Limited || http://www.didww.com|| International || Recommended by Kolmisoft, ready to use instructions for [[Configuring_DIDWW | DID mapping in DIDWW]] <br />
|- <br />
| Didlogic || https://www.didlogic.com|| International || Recommended by Kolmisoft, ready to use instructions for [[DID_Logic | DID mapping in Didlogic]]<br />
|- <br />
| Air2connect|| http://www.air2connect.net|| Italy || Recommended by Kolmisoft<br />
|- <br />
| VoiceMeUp || http://www.voicemeup.com|| International || <br />
|- <br />
| DIDx || http://www.didx.net || International || <br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || <br />
|- <br />
| Voxbone || http://www.voxbone.com || Belgium|| <br />
|- <br />
| DIDnumbers.com|| http://didnumbers.com/ || Ireland ||<br />
|- <br />
| Aloha Free03numbers|| http://free03numbers.com/ || United Kingdom||<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Find more providers == <br />
Also here you can find more available DID providers: <br />
<br />
* http://www.didx.net<br />
* http://www.voip-info.org/wiki/view/DID+Service+Providers</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Recommended_hardware&diff=17517Recommended hardware2014-03-14T09:22:56Z<p>Mantass: </p>
<hr />
<div>Main principle - as powerful as possible.<br />
<br />
For 1 server solution:<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Component''' || '''Minimum requirement''' || '''Recommended''' || [[File:check.png]] ''' We provide as Hosted Solution''' || '''Comment'''<br />
|-<br />
| CPU || Quad Xeon/Intel Core i5+ || any higher CPU || [[File:check.png]] Intel(R) Xeon(R) CPU E3-1245 V2 @ 3.40GHz || <br />
|-<br />
| RAM || 4 Gb || 16 GB or more || [[File:check.png]] 32 GB ||<br />
|-<br />
| HDD || 100 Gb || 100 Gb or more, SDD (Solid State Drives), [http://en.wikipedia.org/wiki/RAID#RAID_1 RAID Type 1] || [[File:check.png]] 2 x 120 GB SSD RAID 1 || all space must be assigned to / partition<br />
|-<br />
| OS || [[Centos_installation | Linux Centos 6]] || x86_64 || [[File:check.png]] Centos 6.2 ||<br />
|-<br />
| Brand|| Any || Intel, DELL, HP, Fujitsu || [[File:check.png]] Intel ||<br />
|}<br />
<br />
* [[Centos installation | Centos installation instructions]]<br />
<br />
Such server can handle up to 500 concurrent calls if:<br />
<br />
* SIP protocol is used<br />
* There's no call transcoding<br />
* GUI, IVR, Recordings and other extra services are not in use <br />
* CPS is low (<5). <br />
<br />
<br />
It is required to have clean server without any additional packets installed.<br />
<br />
Default Centos kernel is required.<br />
<br><br><br />
For many servers solution:<br />
<br />
'''Asterisk server:''' same requirements as above, except SSD would not increase performance so it is not needed and 4 GB of RAM is sufficient. CPU is most important component here. If Proxy solution is in use, Asterisks cannot be under NAT, it must have Public IP for SIP and RTP traffic.<br />
<br />
'''Database server:''' same requirements as above and SSD is highly recommended here. There should be 100GB or more space as database grows fast on high traffic. Fast data storage device and CPU are most important here. If more than one Database server is in use, UPS (Uninterruptible Power Supply) devices must be used for these servers, otherwise power outage would cause broken replication.<br />
<br />
'''GUI server:''' same requirements as above, except SSD would not increase performance a lot. HDD with more space is recommended here.<br />
<br />
'''Proxy server:''' same requirements as above, except 4 GB of RAM and 40 GB on HDD will be enough here. SSD would not increase performance. Proxy server cannot be under NAT, it must have Public IP for SIP traffic.<br />
<br />
'''Redundant servers:''' there are no special requirements on server hardware if server is part of redundant system. However, there are requirements for network to which servers are connected:<br />
<br />
* Both servers should be within same subnet.<br />
* Both servers should be able to ''broadcast'' packets to UDP 694 port.<br />
* Both servers should be able to receive packets broadcasted by other server.<br />
* There should be Virtual IP reserved in Subnet.<br />
* Both servers should be able to work with that Virtual IP (only one server at same time).<br />
<br />
If any of requirements above are not met, in some cases it is possible to adapt different network configurations or services (like "IP Failover"). However, management/configuration/development of third party software (like special scripts) needed to adapt special solution should be performed by servers owner.<br />
<br />
<br><br><br />
== Virtualization ==<br />
<br />
MOR system was tested and working on following Virtualization technologies:<br />
* VMware<br />
* VirtualBox<br />
<br />
<br><br><br />
= See also =<br />
<br />
* [[How fast MOR can perform]]<br />
* [[Stress Test 2012-03-05]]</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=17151Where to buy termination2014-01-15T13:52:08Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Kolmisoft || http://www.kolmisoft.com/ || Lithuania|| Mindaugas Kezys|| - || info@kolmisoft.com <br />
|- <br />
| Sixtocom Telecom SL || http://www.sixtocom.com/|| Spain || Luis J. Pascual|| +34 649 922 749 || info@sixtocom.com <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
<br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=17121Where to buy termination2013-12-30T07:15:51Z<p>Mantass: /* Recommended termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Kolmisoft || http://www.kolmisoft.com/ || Lithuania|| Mindaugas Kezys|| - || info@kolmisoft.com <br />
|- <br />
| Sixtocom Telecom SL || http://www.sixtocom.com/|| Spain || Luis J. Pascual|| +34 649 922 749 || info@sixtocom.com <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Oldwell Enterprises Ltd || http://oldwell-tele.com/ || Russia|| Konstantin Shcheglov || +7 499 403 1379|| k.shcheglov@oldwell-tele.com <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Teleko Italia Srl || http://www.telekoitalia.com || Italy|| Amrik Singh || || micky@telekoitalia.com <br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
<br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=17013Support2013-11-21T09:16:51Z<p>Mantass: /* Support plans */</p>
<hr />
<div>[[File:technical_support.png|right|500px]]<br />
= Support plans = <br />
<br />
This table shows support plans and how they are served.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || '''FULL SERVICE*'''<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br />
<u>Working hours</u> are Monday to Friday from [http://www.timeanddate.com/worldclock/city.html?n=660 9:00 - 18:00 GMT+2].<br />
<br />
Extended support hours for general support (answering questions, etc) as well as Skype support: Monday to Sunday (12/7) from [http://www.timeanddate.com/worldclock/city.html?n=660 8:00 - 20:00 GMT+2].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br><br><br />
<br />
= Support with new license = <br />
<br />
When new license is purchased for the first time 6 month BASIC support is included.<br />
<br />
<br><br><br />
<br />
= Additional Support Options with 12 months Support Plans = <br />
<br />
<br />
* Printed manuals for 12 months<br />
* Automatic server infrastructure monitoring with proactive problem solving<br />
* Automatic database backups to Amazon S3 Cloud Service<br />
* Weekly Group training<br />
* Software upgrades for 12 months (in Premium and Enterprise plans)<br />
* Monitoring add-on for 12 months (in Premium and Enterprise plans)<br />
* Personal online training with one of our skilled engineers (4 hours in Premium, 10 hours in Enterprise plans)<br />
* Dedicated engineer (in Enterprise plan)<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
=* FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=17012Support2013-11-21T09:16:00Z<p>Mantass: /* Support plans */</p>
<hr />
<div>[[File:technical_support.png|right|500px]]<br />
= Support plans = <br />
<br />
This table shows support plans and how they are served.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Support Plan''' || '''Priority''' || '''Reaction time''' || '''[https://support.kolmisoft.com/forums Forum]'''|| '''[[Ticket System | Support System]]''' || '''Skype Chat''' || '''FULL SERVICE*'''<br />
|- <br />
| '''ENTERPRISE''' ||Highest ||0-1h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| PREMIUM||High ||0-3h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| BASIC ||Normal|| 0-12h || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| FREE || Lowest || - || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br />
<u>Working hours</u> are Monday to Friday from [http://www.timeanddate.com/worldclock/city.html?n=660 9:00 - 18:00 GMT+2].<br />
<br />
<u>Skype support</u> for PREMIUM/ENTERPRISE plans is provided everyday from [http://www.timeanddate.com/worldclock/city.html?n=660 8:00 - 20:00 GMT+2].<br />
<br />
Extended support hours for general support (answering questions, etc): Monday to Sunday (12/7) from [http://www.timeanddate.com/worldclock/city.html?n=660 8:00 - 20:00 GMT+2].<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.<br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br><br><br />
<br />
= Support with new license = <br />
<br />
When new license is purchased for the first time 6 month BASIC support is included.<br />
<br />
<br><br><br />
<br />
= Additional Support Options with 12 months Support Plans = <br />
<br />
<br />
* Printed manuals for 12 months<br />
* Automatic server infrastructure monitoring with proactive problem solving<br />
* Automatic database backups to Amazon S3 Cloud Service<br />
* Weekly Group training<br />
* Software upgrades for 12 months (in Premium and Enterprise plans)<br />
* Monitoring add-on for 12 months (in Premium and Enterprise plans)<br />
* Personal online training with one of our skilled engineers (4 hours in Premium, 10 hours in Enterprise plans)<br />
* Dedicated engineer (in Enterprise plan)<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
=* FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=How_MOR_get_HDD_Utilization&diff=17010How MOR get HDD Utilization2013-11-19T14:31:34Z<p>Mantass: /* How MOR get HDD Utilization */</p>
<hr />
<div>== How MOR get HDD Utilization ==<br />
<br />
MOR uses CentOS tool '''iostat''' to get such statistics. <br />
In command line it looks like:<br />
<br />
iostats -dx 2 3<br />
<br />
Only third measurement is taken into MOR statistics because it is the most accurate.<br />
<br />
MOR runs this script every 4 seconds and writes HDD load statistics to the database.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Where_to_buy_termination&diff=16959Where to buy termination2013-11-04T09:20:09Z<p>Mantass: /* Additional termination providers */</p>
<hr />
<div>== Recommended termination providers == <br />
<br />
We can recommend only those companies who uses MOR and paid for Kolmisoft services in time without any problems. <br />
<br />
Below you can find a list of such references (to add credibility we can introduce you to them personally).<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Sixtocom Telecom SL || http://www.sixtocom.com/|| Spain || Luis J. Pascual|| +34 649 922 749 || info@sixtocom.com <br />
|- <br />
| GS Telecom || http://www.gstelecom.es || Spain|| Ignacio García || +34 668 841 818 || nacho@gstelecom.es <br />
|- <br />
| Televoip Canarias S.L || http://www.televoip.es || Spain|| Shirwan Karam || +46 762 580 595 || sales@televoip.es <br />
|- <br />
| Telecomunicazioni Digitali S.r.l. || http://www.air2connect.net|| Italy || Massimiliano Iavazzo|| +39-081-19308860 || m.iavazzo@telco-digit.com <br />
|- <br />
| Ideacomm S.r.l. || http://www.ideacomm.eu || Italy || Gian Piero Cutellé || +39 348 7097487 || g.cutelle@ideacomm.eu <br />
|- <br />
| Fortis Communications S.A. || http://www.fortabell.com|| UK|| Alex Rzheutski || +44 844 309 19 73 || info@fortabell.com<br />
|- <br />
| Aloha Telecommunications Ltd || http://wholesale.alohatelecom.co.uk|| UK|| N/A || +44 3303 50 5000 || accounts.wholesale@alohatelecom.co.uk<br />
|- <br />
| Teleko Italia Srl || http://www.telekoitalia.com || Italy|| Amrik Singh || || micky@telekoitalia.com <br />
|- <br />
| Primus S.r.l. || http://www.pr1mus.it || Italy|| Raffaele Maddaluno || +39 081 193 09360 || raffaele.maddaluno@pr1mus.it <br />
|- <br />
| Sip City I.T. || http://www.sipcity.it || Italy|| Luciano Favilla || +39 335 129 0135 || sales@sipcity.it <br />
|- <br />
| MySipProvider || http://www.mysipprovider.com || Italy|| Masud Karim || +39 320 237 4140 || info@mysipprovider.com <br />
|- <br />
| Phonebox Group Ltd || http://www.phone-box.net || Italy|| Mohammed Seif || +39 077 301 8042 || mks@phone-box.net<br />
|- <br />
<br />
|}<br />
<br />
<br><br><br />
<br />
== Additional termination providers == <br />
<br />
Companies which we do not do business with (related with financial activity), but that are willing to trade traffic with others.<br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Company name''' || '''Website''' || '''Country''' ||'''Contact person''' || '''Phone''' || '''Email''' <br />
|- <br />
| Voice Trader LLC || http://www.voicebuy.com|| USA|| Armen || +1 (718) 337-8313 || arm@voicetrader.us <br />
|- <br />
| DID Logic || https://didlogic.com/business|| USA|| Jason Cheung|| +1 347 455 0014|| jason.c@didlogic.com<br />
|- <br />
| Net2Phone Inc. || http://www.net2phonewholesale.com || USA || Moses Gayflor || +1 973 438 3052 || moses.gayflor@idt.net <br />
|- <br />
| Chase Empire LLC || http://www.chase-empire.com || USA|| Ahsan Iqbal || +1 917 727 4109 || administrator@chase-empire.com <br />
|- <br />
| Voxbeam Telecommunications Inc. || http://www.voxbeam.com|| USA|| Paul Cusack|| +1-407-965-1077 ext: 9011|| pcusack@voxbeam.com <br />
|- <br />
| Lucent Telecommunications,LLC || http://www.lucenttel.com || USA|| Mohamed Essa || +1 763 269 9995 || messa@lucenttel.com <br />
|- <br />
| VoipElectroWorld|| http://www.voipelectroworld.com|| USA|| Jason Carter || +1 347 282 7586 || jason.carter@voipelectroworld.com <br />
|- <br />
| VoIP Innovations || http://www.voipinnovations.com || USA|| Corey Potts || +1 480 889 7590 || corey@voipinnovations.com <br />
|- <br />
| RouteTrader Ltd. || http://www2.routetrader.com/ || UK || Andrew Jacobs || + 44 7775 696 476 || andrew.jacobs@routetrader.com <br />
|- <br />
| Synapse Telecom SARL || http://www.synapse-telecom.com || France|| Jean-Michel Hiver || || daf@synapse-telecom.com<br />
|- <br />
| Planet VoIP International (Switzerland) SA || https://www.planetvoip.com || Switzerland || Thomas Lafaille || +41 22 752 62 30 || Thomas.Lafaille@planetvoip.com<br />
|- <br />
| LIGA Telecom, Inc. || http://www.ligatelecom.com || USA || Sales Team || +1 212 596 7950 || sales@ligatelecom.com<br />
|- <br />
|}<br />
<br />
<br />
<br><br><br />
<br />
== Links to more providers== <br />
<br />
Also here you can find more available termination: <br />
<br />
* http://www.voip-info.org/wiki/view/VoIP+Termination<br />
* http://www.whichvoip.com/<br />
* http://www.voipproviderslist.com/</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=16062Support2013-06-19T12:42:22Z<p>Mantass: /* Jobs NOT done by Kolmisoft */</p>
<hr />
<div>[[File:technical_support.jpg|right|200px]]<br />
= Support plans = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Reaction time''' || '''Priority''' || '''Support Plan''' || '''[http://forum.kolmisoft.com Forum]'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE*'''<br />
|- <br />
| 0-1h || Highest || '''ENTERPRISE''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| 0-3h || High || PREMIUM|| [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| 0-12h || Normal|| BASIC || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| - || Lowest || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br />
<br />
Hours are <u>Working hours</u>, which are Monday to Friday from [http://www.timeanddate.com/worldclock/city.html?n=660 9.00 - 18.00 GMT+2].<br />
<br />
Support via IM(Skype/MSN/ICQ) as well as phone support is provided after the detailed description is given in appropriate ticket (ie. it is a must to provide all the information in the ticket in order to receive the response any other way than ticket). This is needed in order to track every progress in tickets and assist you better.<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br><br><br />
<br />
= Support with new license = <br />
<br />
When new license is purchased for the first time 6 month BASIC support is included.<br />
<br />
<br><br><br />
<br />
= Additional Support Options with 12 months Support Plans = <br />
<br />
<br />
* Printed manuals for 12 months<br />
* Automatic server infrastructure monitoring with proactive problem solving<br />
* Automatic database backups to Amazon S3 Cloud Service<br />
* Weekly Group training<br />
* Software upgrades for 12 months (in Premium and Enterprise plans)<br />
* Monitoring add-on for 12 months (in Premium and Enterprise plans)<br />
* Personal online training with one of our skilled engineers (4 hours in Premium, 10 hours in Enterprise plans)<br />
* Dedicated engineer (in Enterprise plan)<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
=* FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
* Partitions and storage devices management<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=16061Support2013-06-19T12:42:08Z<p>Mantass: /* What is NOT included into BASIC/PREMIUM support */</p>
<hr />
<div>[[File:technical_support.jpg|right|200px]]<br />
= Support plans = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Reaction time''' || '''Priority''' || '''Support Plan''' || '''[http://forum.kolmisoft.com Forum]'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE*'''<br />
|- <br />
| 0-1h || Highest || '''ENTERPRISE''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| 0-3h || High || PREMIUM|| [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| 0-12h || Normal|| BASIC || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| - || Lowest || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br />
<br />
Hours are <u>Working hours</u>, which are Monday to Friday from [http://www.timeanddate.com/worldclock/city.html?n=660 9.00 - 18.00 GMT+2].<br />
<br />
Support via IM(Skype/MSN/ICQ) as well as phone support is provided after the detailed description is given in appropriate ticket (ie. it is a must to provide all the information in the ticket in order to receive the response any other way than ticket). This is needed in order to track every progress in tickets and assist you better.<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br><br><br />
<br />
= Support with new license = <br />
<br />
When new license is purchased for the first time 6 month BASIC support is included.<br />
<br />
<br><br><br />
<br />
= Additional Support Options with 12 months Support Plans = <br />
<br />
<br />
* Printed manuals for 12 months<br />
* Automatic server infrastructure monitoring with proactive problem solving<br />
* Automatic database backups to Amazon S3 Cloud Service<br />
* Weekly Group training<br />
* Software upgrades for 12 months (in Premium and Enterprise plans)<br />
* Monitoring add-on for 12 months (in Premium and Enterprise plans)<br />
* Personal online training with one of our skilled engineers (4 hours in Premium, 10 hours in Enterprise plans)<br />
* Dedicated engineer (in Enterprise plan)<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
=* FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=16060Support2013-06-19T12:41:51Z<p>Mantass: /* What is NOT included into BASIC/PREMIUM support */</p>
<hr />
<div>[[File:technical_support.jpg|right|200px]]<br />
= Support plans = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Reaction time''' || '''Priority''' || '''Support Plan''' || '''[http://forum.kolmisoft.com Forum]'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE*'''<br />
|- <br />
| 0-1h || Highest || '''ENTERPRISE''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| 0-3h || High || PREMIUM|| [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| 0-12h || Normal|| BASIC || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| - || Lowest || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br />
<br />
Hours are <u>Working hours</u>, which are Monday to Friday from [http://www.timeanddate.com/worldclock/city.html?n=660 9.00 - 18.00 GMT+2].<br />
<br />
Support via IM(Skype/MSN/ICQ) as well as phone support is provided after the detailed description is given in appropriate ticket (ie. it is a must to provide all the information in the ticket in order to receive the response any other way than ticket). This is needed in order to track every progress in tickets and assist you better.<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br><br><br />
<br />
= Support with new license = <br />
<br />
When new license is purchased for the first time 6 month BASIC support is included.<br />
<br />
<br><br><br />
<br />
= Additional Support Options with 12 months Support Plans = <br />
<br />
<br />
* Printed manuals for 12 months<br />
* Automatic server infrastructure monitoring with proactive problem solving<br />
* Automatic database backups to Amazon S3 Cloud Service<br />
* Weekly Group training<br />
* Software upgrades for 12 months (in Premium and Enterprise plans)<br />
* Monitoring add-on for 12 months (in Premium and Enterprise plans)<br />
* Personal online training with one of our skilled engineers (4 hours in Premium, 10 hours in Enterprise plans)<br />
* Dedicated engineer (in Enterprise plan)<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
* Partitions and storage devices management<br />
<br><br><br />
<br />
=* FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.</div>Mantasshttps://wiki.kolmisoft.com/index.php?title=Support&diff=15952Support2013-06-05T12:37:12Z<p>Mantass: /* Support plans */</p>
<hr />
<div>[[File:technical_support.jpg|right|200px]]<br />
= Support plans = <br />
<br />
{| border="1" cellpadding="5" cellspacing="0" <br />
| '''Reaction time''' || '''Priority''' || '''Support Plan''' || '''[http://forum.kolmisoft.com Forum]'''|| '''[[Ticket System | Support System]]''' || '''Email''' || '''IM(Skype/MSN/ICQ)''' || '''Phone''' || '''FULL SERVICE*'''<br />
|- <br />
| 0-1h || Highest || '''ENTERPRISE''' || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]]<br />
<br />
|- <br />
| 0-3h || High || PREMIUM|| [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]]<br />
<br />
|-<br />
| 0-12h || Normal|| BASIC || [[Image:icon_check.png]] || [[Image:icon_check.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
<br />
|- <br />
<br />
| - || Lowest || FREE || [[Image:icon_check.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]] ||[[Image:icon_cross.png]] || [[Image:icon_cross.png]] || [[Image:icon_cross.png]]<br />
|- <br />
|}<br />
<br />
<br />
Hours are <u>Working hours</u>, which are Monday to Friday from [http://www.timeanddate.com/worldclock/city.html?n=660 9.00 - 18.00 GMT+2].<br />
<br />
Support via IM(Skype/MSN/ICQ) as well as phone support is provided after the detailed description is given in appropriate ticket (ie. it is a must to provide all the information in the ticket in order to receive the response any other way than ticket). This is needed in order to track every progress in tickets and assist you better.<br />
<br />
<br><br><br />
<br />
= Ticket Priorities = <br />
<br />
* Blocker - The system is down or severely degraded or business operations are being critically impacted<br />
* High - The system is degraded<br />
* Medium - The system operation is impaired, yet generally functional<br />
* Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.<br />
<br />
<br><br><br />
<br />
= Support with new license = <br />
<br />
When new license is purchased for the first time 6 month BASIC support is included.<br />
<br />
<br><br><br />
<br />
= Additional Support Options with 12 months Support Plans = <br />
<br />
<br />
* Printed manuals for 12 months<br />
* Automatic server infrastructure monitoring with proactive problem solving<br />
* Automatic database backups to Amazon S3 Cloud Service<br />
* Weekly Group training<br />
* Software upgrades for 12 months (in Premium and Enterprise plans)<br />
* Monitoring add-on for 12 months (in Premium and Enterprise plans)<br />
* Personal online training with one of our skilled engineers (4 hours in Premium, 10 hours in Enterprise plans)<br />
* Dedicated engineer (in Enterprise plan)<br />
<br />
<br><br><br />
<br />
= Paid Support = <br />
<br />
Users without a support plan can create a ticket and use a paid support by hourly rate. '''Our hourly rate is 100 EUR/h'''.<br />
<br />
If the problem is caused by a bug (and you have one of two latest MOR versions) - it is fixed for free. <br />
<br />
In all other cases (misconfiguration, hardware crash, etc), fee is 100 EUR/h. More examples of '''paid services''':<br />
<br />
* Re-installation of MOR after server crash<br />
* Data migration to new server<br />
* Heartbeat configuration/fixing<br />
* Replication configuration/fixing<br />
* Re-partitioning of a server<br />
<br />
If you are not sure if service is paid or not, please contact us.<br />
<br />
In order to create a paid ticket please use our support system: [http://support.kolmisoft.com http://support.kolmisoft.com] <br />
<br />
===Notes ===<br />
* If ticket is created when user had support plan, then this ticket will be solved same way as if user has support plan even if support plan is already ended. (priority does not expire)<br />
<br />
<br><br><br />
<br />
= What is included into BASIC/PREMIUM support =<br />
<br />
* Helping to solve problems<br />
* Activation of the license after server crash (core upgrade, core recompile)<br />
* Activation of the license after migration to new server (core upgrade, core recompile). Data migration not included. <br />
<br />
<br><br><br />
<br />
= What is NOT included into BASIC/PREMIUM support =<br />
<br />
* Testing customers settings - we only explain how to do that yourself (TeamViewer and other methods of screen sharing are not used).<br />
* Custom development - no additional functionality programming is included. It can be ordered separately.<br />
* Server migration (migration of data and license)<br />
* Additional server configuration<br />
* MySQL Replication configuration<br />
* Redundancy configuration<br />
* Personal Training (Online Group Training is included)<br />
* Custom iptables, firewall configurations<br />
* Server re-installation<br />
* Linux (CentOS) support<br />
* Custom database modifications AND DB/data restoration after broken DB integrity because of manual interference into DB<br />
* Custom Asterisk modifications<br />
<br><br><br />
<br />
=* FULL SERVICE - '''ENTERPRISE''' =<br />
<br />
Dedicated for companies who want to transfer MOR configuration (adding providers, uploading rates, creating clients, etc), system monitoring and all VoIP related problems to Kolmisoft support team. It is same as to hire full-time employee to work with MOR and VoIP issues. Furthermore, differently from hiring employee, Kolmisoft does not require training and we will make sure your tasks are done in the highest priority.<br />
<br />
<br />
NOT INCLUDED:<br />
<br />
* Custom development - no additional functionality programming is included. It can be ordered separately<br />
* Iptables, firewall configuration <br />
* Configuration of third party software/hardware (sotphones, IP phones, dialers, PBXes, gateways, etc)<br />
* Enterprise support plan does not include periodic hand-made reports or documenting configurations/features additionally. <br />
* Purchasing DIDs, making agreements with other service providers and other tasks which include any monetary activities.<br />
** After purchase is done by the Client, Kolmisoft engineers are able to configure DID (in the MOR and in the DID Provider configuration panel) or Provider connection (in the MOR)<br />
<br><br><br />
<br />
= Differences between PREMIUM and ENTERPRISE support plans=<br />
<br />
* PREMIUM support response time is longer. It can take up to 3 hours for an engineer to respond.<br />
<br />
This means that if a ticket is created - we will answer to it as soon as possible. Whereas Enterprise support<br />
<br />
applies for quickest possible answer from 0 to 1 hours.<br />
<br />
* ENTERPRISE support allows you to ask any questions you want regarding MOR. We can make, consult and<br />
<br />
implement various configurations on demand.<br />
<br />
* PREMIUM support is different - we only check the configurations made by you. We provide online resources<br />
<br />
for these tasks and consult in our support system, but we do not make personalized configurations<br />
<br />
on your server. We help solve problems which arise you during configurations but we do not make<br />
<br />
personalized online sessions explaining how to do it.<br />
<br />
<br />
<br><br><br />
<br />
= Jobs NOT done by Kolmisoft =<br />
<br />
* SNMP service configuration<br />
* TDM/PSTN card installation/configuration<br />
* [[Install_Dahdi | Zaptel/DAHDI]] installation/ configuration<br />
* VPN configuration<br />
* Iptables, firewall, network configuration<br />
** Too risky not knowing whole network configuration - one small mistake makes server unreachable. This task should be done by local technician with physical access to the server.</div>Mantass