Music on Hold

Description

It is recorded music being played to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service. Any caller will hear music if it is set so.

NOTE: When Music On Hold (MOH) is playing - Ring signal is not played. Not possible to play MOH and then ring signal in the same call.

Who can configure and use Music on Hold?

• Admin and accountant with a Manage PBX functions permission can configure Music on Hold, create, update and delete sounds.

Usage

Go to ADDONS –> PBX functions –> Music On Hold:



Here you can see the list of current sound files added which will be played while the caller is on hold:



To create new record, click Add new and type in name, description, choose ivr sound files folder and select if files in that folder are played randomly or in order:



You can also change details by clicking icon and delete music on hold by clicking icon.

When you have created Music on Hold, you can now assign the selected class to a Queue. Simply go to Settings –> PBX functions –> Queues and assign class by selecting it from dropdown in Caller Options section:

See also

• IVR system
• Call Queues