Difference between revisions of "MOR Manual"
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[[ | <br><br><br><br><br> | ||
<mkmeta>Detailed instructions how to use MOR Class 5 Softswitch</mkmeta> | |||
<div align="center"> | |||
[[File:mor_logo.png|800px|link=|alt="MOR Class 5 Softswitch"]] | |||
<br> | |||
<center>MOR is Class 5 softswitch with Billing and Routing with extended functionality, increased stability and professional support directly from the developers. It enables VoIP providers to offer various services.</center> | |||
</div> | |||
<br><br> | <br><br> | ||
<center><b><big>Download manual in PDF [[Image:flag_uk.jpg]] [http://www.kolmisoft.com/packets/docs/MOR_X4_Manual.pdf | <center><b><big>Download ENGLISH manual in PDF [[Image:flag_uk.jpg|alt="flag"|link=]] [http://www.kolmisoft.com/packets/docs/MOR_X4_Manual.pdf here]. <br> | ||
Download SPANISH manual in PDF [[Image:flag_esp.jpg|alt="flag"|link=]] [http://www.kolmisoft.com/packets/docs/MOR_X4_Manual_ES.pdf here]. <br> | |||
NOTE: info in the PDF Manual IS outdated, use this wiki for newest info.</big></b></center> | |||
<br><br> | <br><br> | ||
= Introduction = | = Introduction = | ||
* [[Introduction]] [[Image:flag_esp.jpg|right|link=Introduction (es)]] | * [[Introduction]] [[Image:flag_esp.jpg|alt="flag"|link=|right|link=Introduction (es)]] | ||
* [[Who is this product designed for]] | * [[Who is this product designed for]] | ||
* [[Supported Business Models]] | * [[Supported Business Models]] | ||
* [[How to make first call|How to make a first call]] [[Image:flag_rus.jpg|right|link=How to make first call (ru)]] | * [[How to make first call|How to make a first call]] [[Image:flag_rus.jpg|alt="flag"|link=|right|link=How to make first call (ru)]] | ||
<br><br><br> | <br><br><br> | ||
= Concepts/Definitions = | = Concepts/Definitions = | ||
* [[MOR Terminology]] | * [[MOR Terminology]] | ||
* [[Billing Concepts]] [[Image:flag_rus.jpg|right|link=Billing Concepts (ru)]] | * [[Billing Concepts]] [[Image:flag_rus.jpg|right|alt="flag"|link=|link=Billing Concepts (ru)]] | ||
* [[Billing Logic]] | * [[Billing Logic]] | ||
* [[Call explained]] | * [[Call explained]] | ||
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= Configuration = | = Configuration = | ||
* [[mor.conf]] | * [[mor.conf]] | ||
* [[Performance Suggestions]] | |||
* [[Configuration from GUI]] | * [[Configuration from GUI]] | ||
** [[reCAPTCHA]] | ** [[reCAPTCHA]] | ||
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* [[Why MOR does not allow to delete users|Why MOR does not allow users to be deleted]] | * [[Why MOR does not allow to delete users|Why MOR does not allow users to be deleted]] | ||
* [[How to create User and Device|How to create a User and Device]] | * [[How to create User and Device|How to create a User and Device]] | ||
* [[MOR_forgot_user_password|How to reset lost GUI password]] | * [[MOR_forgot_user_password|How to reset lost GUI password]] | ||
<br><br><br> | <br><br><br> | ||
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* [[Directions and Destinations]] | * [[Directions and Destinations]] | ||
** [[Destinations Groups]] | ** [[Destinations Groups]] | ||
** [[Destination Groups Policy]] | |||
** [[Block some Destination to User|Block a Destination to a User]] | ** [[Block some Destination to User|Block a Destination to a User]] | ||
* [[Day setup]] | * [[Day setup]] | ||
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** [[Entering Rates for Wholesale Tariff]] | ** [[Entering Rates for Wholesale Tariff]] | ||
** [[Rate import from CSV]] | ** [[Rate import from CSV]] | ||
** [[Blocked Rates]] | |||
* Retail | * Retail | ||
** [[Advanced Rates | Advanced (Retail) Rates]] | ** [[Advanced Rates | Advanced (Retail) Rates]] | ||
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** [[Ring several devices at same time]] | ** [[Ring several devices at same time]] | ||
** [[How to create User and Device|How to create a User and Device]] | ** [[How to create User and Device|How to create a User and Device]] | ||
** [[Allowed Addresses]] | |||
* [[Trunks]] | * [[Trunks]] | ||
* [[CLIs (Incoming CallerIDs)]] | * [[CLIs (Incoming CallerIDs)]] | ||
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= [[Providers]] = | = [[Providers]] = | ||
(also known as terminators, suppliers or trunks) | (also known as terminators, suppliers, vendors or trunks) | ||
* [[Terminators]] | * [[Terminators]] | ||
* [[Provider with several IP|Provider with several IPs]] | * [[Provider with several IP|Provider with several IPs]] | ||
* [[H323 Provider settings]] | * [[H323 Provider settings]] | ||
* [[Provider with ANI]] | * [[Provider with ANI]] | ||
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* [[Simultaneous call limitation]] | * [[Simultaneous call limitation]] | ||
* [[NO ANSWER/BUSY interpretation for providers]] | * [[NO ANSWER/BUSY interpretation for providers]] | ||
* [[Provider_Deviations|Provider Deviations]] | |||
* Provider Configuration | * Provider Configuration | ||
** [[Net2phone configuration | Net2phone]] | ** [[Net2phone configuration | Net2phone]] | ||
** [[Broadvoice configuration | Broadvoice]] | ** [[Broadvoice configuration | Broadvoice]] | ||
** [[Eutelia]] | ** [[Eutelia]] | ||
** [[IXC]] | |||
** [[Configuring DIDWW | DIDWW]] | ** [[Configuring DIDWW | DIDWW]] | ||
** [[Vitelity]] | ** [[Vitelity]] | ||
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* [[Call routing per destination basis]] | * [[Call routing per destination basis]] | ||
** [[How to route call to specific Destination through specific Provider]] | ** [[How to route call to specific Destination through specific Provider]] | ||
** [[How to block calls]] | |||
** [[Blocked_Countries | How to block countries]] | |||
** [[Block some Destination to User|Block a Destination to a User]] | ** [[Block some Destination to User|Block a Destination to a User]] | ||
* [[LCR/Tariff change based on call prefix]] | * [[LCR/Tariff change based on call prefix]] | ||
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* [[Active Calls]] | * [[Active Calls]] | ||
* [[Last Calls]] | * [[Last Calls]] | ||
* [[Local Calls Stats]] | |||
* [[Users Calls]] | * [[Users Calls]] | ||
* [[Users Finances]] | * [[Users Finances]] | ||
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* [[Profit Stats]] | * [[Profit Stats]] | ||
* [[Country Stats]] | * [[Country Stats]] | ||
* [[Graphs]] | |||
* [[Google Maps integration]] | * [[Google Maps integration]] | ||
** [[Get Google Maps key]] | ** [[Get Google Maps key]] | ||
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= Troubleshooting = | = Troubleshooting = | ||
* [[Frequently_Asked_Questions_(FAQ) | Frequently Asked Questions]] | |||
* [[Action log]] | * [[Action log]] | ||
* [[Call Tracing]] | * [[Call Tracing]] | ||
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* [[MOR's Core version]] | * [[MOR's Core version]] | ||
* [[Lots of calls made by System Admin user]] | * [[Lots of calls made by System Admin user]] | ||
* [[Renew Devices]] | |||
<br><br><br> | <br><br><br> | ||
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** [[CDR Import]] | ** [[CDR Import]] | ||
** [[CDR Rerating]] | ** [[CDR Rerating]] | ||
** [[CDR Disputes|CDR Disputes]] | |||
* [[Online registration]] | * [[Online registration]] | ||
** [[Online registration customization]] | ** [[Online registration customization]] | ||
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* [[How to make several connections from one IP]] | * [[How to make several connections from one IP]] | ||
* [[How to be secure using MOR]] | * [[How to be secure using MOR]] | ||
* [[How to change GUI port]] | |||
* [[How to change qualify packets frequency]] | |||
* [[OSLEC installation with DAHDI]] | |||
<br><br> | <br><br> | ||
= Old Manuals = | = Old Manuals = | ||
* [http://www.kolmisoft.com/packets/docs/MOR_X4_Manual.pdf MOR X4 Manual] | |||
* [http://www.kolmisoft.com/packets/docs/MOR_X3_Manual.pdf MOR X3 Manual] | * [http://www.kolmisoft.com/packets/docs/MOR_X3_Manual.pdf MOR X3 Manual] | ||
* [http://www.kolmisoft.com/packets/docs/MOR_12_Manual.pdf MOR 12 Manual] | * [http://www.kolmisoft.com/packets/docs/MOR_12_Manual.pdf MOR 12 Manual] |
Revision as of 07:05, 23 August 2018
Download SPANISH manual in PDF here.
Introduction
Concepts/Definitions
- MOR Terminology
- Billing Concepts
- Billing Logic
- Call explained
- E.164
- Rounding
- Multi-Tax system
- What is a PIN?
- ASR/ACD
- Margin and Markup
- What are callgroups and pickupgroups?
- Balance and Credit
- Local Calls
- Prepaid Logic
- Authentication
- Fax over VoIP
Configuration
Number Manipulation
- Localization
- Provider Rules
- DID handling by Localization
- Number Manipulation Examples
- Block wrong short numbers with Localization
- LCR/Tariff change based on call prefix
- Prefix finder
Users
- User Details
- Hide Users
- Why MOR does not allow users to be deleted
- How to create a User and Device
- How to reset lost GUI password
Tariffs
- Directions and Destinations
- Day setup
- Bulk change Tariffs for Users
- Wholesale
- Retail
- Tariff Transformation
- Why User can't check his Rates
Devices
- Device settings
- Trunks
- CLIs (Incoming CallerIDs)
- Duplicate call prevention
- Allow loss calls
- Device groups
- Call Flow
- Which codecs should I choose for devices?
- How to configure IP Authentication for Device
- Device registration status
- Device Rules
Providers
(also known as terminators, suppliers, vendors or trunks)
- Terminators
- Provider with several IPs
- H323 Provider settings
- Provider with ANI
- Configure Provider which can make calls
- Configure Provider with dynamic IP
- Simultaneous call limitation
- NO ANSWER/BUSY interpretation for providers
- Provider Deviations
- Provider Configuration
Call Routing
- LCR
- LCR Logic
- How to add Provider to LCR
- Call Routing by price
- Call Routing by priority (Manual LCR)
- Call routing per destination basis
- LCR/Tariff change based on call prefix
- Routing by Percent or Weight-based routing
- Why was a call not routed through another provider/trunk?
- Intelligent Internal Routing
DIDs
- DID Management
- Work flow for DID
- DID Billing
- DIDs Usage
- Personal DIDs
- Example - Configuring DID to ring some Device
- PBX Function External DID
- Ring-Groups
- DID with VoxBone using his URI
- Forward DID to External Number
- How to charge DID on a monthly basis
- DID handling by Localization
- DID Blocking
- Dial Plans
Accounting
Reporting
- Active Calls
- Last Calls
- Local Calls Stats
- Users Calls
- Users Finances
- Loss Making Calls
- DIDs Report
- Providers Statistics
- Providers Calls
- Aggregate
- First Activity
- Quick Stats
- Simultaneous Calls stats
- Calls by Source
- Login Stats
- Profit Stats
- Country Stats
- Graphs
- Google Maps integration
- Balance in phone
- Privacy to hide Destination ends
Troubleshooting
- Frequently Asked Questions
- Action log
- Call Tracing
- Integrity Check
- Hangupcause Codes
- Call Info
- SIP debug info
- Provider connection testing
- Asterisk CLI
- MOR's Core version
- Lots of calls made by System Admin user
- Renew Devices
Maintenance
- How to restart Asterisk server
- Upgrade MOR GUI
- Lost MOR GUI admin password
- Where I can get my serial key from
- MOR Server Speedup
Testing
Payment gateways
Other functionality
- IVR system
- Callback
- PBX Functions
- Fax2Email
- Recordings
- PhoneBook
- Speed Dials
- Backup system
- Data import
- CDR
- Online registration
- Quick Forwards
- Transfers with MOR
- GUI on Mobile Devices
- PBX connection to MOR
- MOR API
- Cron actions
MOR Addons
- Limited Addons
- Auto-Dialer Addon
- Call Shop Addon
- Callback Addon
- Calling Cards Addon
- Mobile Number Portability Addon
- Monitorings Addon
- Payment Gateway Addon
- Recordings Addon
- Reseller Addon
- Reseller Pro Addon
- SMS Addon
Tutorials
- Usual configuration sequence
- How to create User and Device
- How to setup Dial Local function
- How to setup Calling Cards
- How to setup Callback
- How to setup Conferences using Trixbox
- How to forward the Call when Device is offline
- IVRs
- DIDs
- How to configure 911 service
- How to block a Destination to a User
- How to make several connections from one IP
- How to be secure using MOR
- How to change GUI port
- How to change qualify packets frequency
- OSLEC installation with DAHDI