Difference between revisions of "M4 Calls List"

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In '''REPORTS –> Calls List''' page there is an icon [[Image:icon_callinfo.png]] which is leading to page where is more detailed [[M2 Call Info|Call info]].
In '''REPORTS –> Calls List''' page there is an icon [[Image:icon_callinfo.png]] which is leading to page where is more detailed [[M2 Call Info|Call info]].
=Calls list for end Users=
Calls list for end Users show calls made by User and calls made by others through User's Terminators. If User made a call, then call price shows how much User pays to System Admin (User price). If someone else made call trough User's Terminator, then call price show how much System Admin pays to User (Terminator price).

Revision as of 11:27, 6 March 2017

Description

REPORTS –> Calls List shows the most recent calls in the system. It is used in Troubleshooting.

Last Calls search is available both for users and administrators. You can make search by User, Origination Points, call Status, Hangup Couse, Termination Points, Source or Destination.

Search usage

Destination field allows to search by Exact destination, by first digits and by matching pattern.

Examples:

  • 370123 will return all calls where number is "370123";
  • 370% will return all calls where number begins with "370";
  • %70% will return all calls where number contains "70".



CSV

Using the "Export to CSV" icon you can export your currently displayed calls into CSV

PDF

Using the "Export to PDF" icon you can export your currently displayed calls into PDF

Additional columns

Admin can add additional columns in Calls list by selecting settings in MAINTENANCE -> Settings -> Visual tab.

M2 last calls settings.png

Call Info

In REPORTS –> Calls List page there is an icon Icon callinfo.png which is leading to page where is more detailed Call info.

Calls list for end Users

Calls list for end Users show calls made by User and calls made by others through User's Terminators. If User made a call, then call price shows how much User pays to System Admin (User price). If someone else made call trough User's Terminator, then call price show how much System Admin pays to User (Terminator price).