Can't send email

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[edit] Can't send email

This error can appear when trying to send email from Email section or when user registers:

We're sorry, but something went wrong.
We've been notified about this issue and we'll take a look at it shortly.
  • Try to use Gmail account to check if problem is caused by smtp provider. Example of Gmail account configuration can be found below, on Default settings.
  • Check GUI log

[edit] Default settings

  • SMTP Server:
  • Port: 25
  • Login: kolmitest
  • Password: kolmitest99
  • Batch Size: 50

[edit] Test

/usr/local/mor/sendEmail -f '' -t 'WRITE_YOUR@EMAIL.HERE' -u 'test' -m 'test message' -o tls=auto -s '' -xu 'kolmitest' -xp 'kolmitest99'

Output should be:

sendEmail[11683]: Email was sent successfully!

[edit] Errors

[edit] Net::SMTPAuthenticationError (535 auth failure)

[edit] Net::SMTPAuthenticationError (535 invalid user ID or password)

On both of these errors:

  1. Check your SMTP server details
  2. Try to use another SMTP server
  3. Try default settings:
SMTP Server: 
Domain: localhost.localdomain
Login: kolmitest
Password: kolmitest99

[edit] NameError (undefined local variable or method `xxxxxx' for #)

Do not add variables which are not from this list:

  • <%= server_ip %>
  • <%= device_type %>
  • <%= device_username %>
  • <%= device_password %>
  • <%= login_url %>
  • <%= login_username %>
  • <%= login_password %>
  • <%= username %>
  • <%= first_name %>
  • <%= last_name %>
  • <%= full_name %>

[edit] Timeout::Error (execution expired) /usr/lib/ruby/1.8/timeout.rb:54:in `open'

Open port 25 to allow SMTP connection.

[edit] Segfoults and any other crashes

These mean that mail traffic is passing a transparent proxy server which doesn't understand the 'auth plain' option. Ask your network administrator for more info.

[edit] OpenSSL::SSL::SSLError (unknown protocol)

No solution yet...

I had this same problem and it turned out that I was using the wrong imap port, as for SSL authentication you need to use port 993 or 995.


[edit] SocketError (getaddrinfo: Name or service not known)

Execute (on Debian):

apt-get install mime-construct
mime-construct --to "" --subject 'hi there' --string "body"

Go to /var/log/exim4/mainlog

If you see:

2008-04-14 08:35:06 1JlOMs-0001fU-I4 <= U=root P=local S=404
2008-04-14 08:35:12 1JlOMs-0001fU-I4 ** R=dnslookup T=remote_smtp: SMTP error from remote mail server after end of data: host []:  550-5.7.1 [190.37.134
.234] The IP you're using to send mail is not authorized\n550-5.7.1 to send email directly to our servers. Please use the SMTP\n550-5.7.1 relay at your service provider instead. Learn  more at\n550 5.7.1 http:
// 7si13749186wrl.12

... it means you should use your provider's SMTP server to send emails.

[edit] 501 Syntactically invalid HELO argument(s)

Received: 550 Access denied - Invalid HELO name (See RFC2821

Domain is empty. Enter: localhost.localdomain

[edit] 503 AUTH command used when not advertised

... no data ...

[edit] 504 5.5.2 : Sender address rejected: need fully-qualified address

More info: GUI Error - Sender address rejected

[edit] Connection attempt to failed: IO::Socket::INET: connect: No route to host

There is a problem with connecting to smtp server sometimes. Try to test with the other mail service.

[edit] Authentication to failed

Sometimes it is required to create an App Password in google account to allow send emails from MOR. Instructions can be found here

Personal tools


Try M2