Call Routing by priority (Manual LCR)

Description

Call Routing by priority means that a call is routed by a predetermined order, not by the cheapest price for the destination.

This method of routing is used when it is known that a Provider provides better quality for some destinations, or for some other reason a call should go in some special order.

Usage

To set this feature go to SETTINGS –> Billing –> LCR



Press New LCR to create new LCR or click on icon on existing LCR and set the order type of priority in LCR:



Then go to Providers list, like it is marked in picture below



Click on Change Order to change the order of Providers for this LCR:



Now you can use blue arrows to change Providers order:



or use drag and drop if you check Change LCR priority by using drag and drop option in SETTINGS –> Setup –> Settings –> Visual tab

LCR is prepared. Assign this LCR to users and route calls manually.

See also

• LCR
• Call Routing by price
• Call Routing by percent or Weight-based routing
• Call routing per destination basis
• How to add Provider to LCR