What is necessary to troubleshoot MOR system

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  • Exact specification about the problem:
    • When it happens
    • Upon which conditions
    • Which number is dialed/To which number is dialed
    • Which user/device/provider/did/etc is/are used
    • ETC - as many details as possible
  • If problem is with some file - attach file or send it over email
  • Complete Asterisk CLI output regarding problematic call (if problem is with dialing)

  • System Admin's password to GUI
  • SSH root password
  • MySQL root or mor password and access to phpmyadmin
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