MOR can't determine who is calling. Make sure accountcode is set for caller (Provider or Device)

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Provider/Device is not authenticated.

  • Check settings for Provider/Device
  • For provider - make sure hostname and IP address have correct values.
    • Both these fields should be filled
    • If hostname is not assigned, then it should have IP address - same value as IP address field
  • Check port setting.
    • Maybe call is coming not through default SIP port 5060, but from 5061? Check it!
    • Port is SOURCE port, that means FROM which port call is coming, NOT TO which port is coming.
  • If you are using H323 in file h323.conf add UserByAlias=no
  • If you are using ZAP/H323 provider - you could forget about accountcode=X setting (More info)
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