M2 Calls by Clients Detailed

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Calls by Clients Detailed allows to check more detailed calls statistics. In this page you can quickly see how calls are distributed by calls disposition (ANSWERED, FAILED, BUSY, NO ANSWER) and also check various charts (by clicking "Duration" and "ACD" you can switch to other bar charts).
Below these charts you will find a table with calls gouped by day and their corresponding data

This page can be accessed by going to REPORTS -> Calls by Clients -> Detailed (or by clicking stats icon for specific User in Calls by Clients page)

File:Calls_by_client_detailed.png

By clicking REFINE RESULTS you can modify search parameters and set specific date period or specific User (if User is not selected, then data for all Users will be displayed).

File:Calls_by_user_detailed_filter.png

[edit] See also

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