Dial Extension

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[edit] IVR option Dial Extension

Dial Extension allows to call local extension directly if the caller knows it.

Dial Extension option is available from MOR X12.


[edit] IVR Random Play Setup Example

This is an example how to configure such setup:

  • User calls to a DID number.
  • User hears a sound file (e.g. some add), which is randomly selected from several uploaded sound files. (Optional)
  • After the sound file is played, user can dial any local extension.
  • Invalid extension IVR - This IVR will be played if user entered invalid extension. If no Invalid extension IVR is selected and user enters invalid extension, MOR will try to call outside.



Image:Ivr_dial_extension.png

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