Calls per Hour

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[edit] Description

This page shows statistics of calls grouped first by days, then users, then hours and then by prefixes.

[edit] Who can access the page?

Admin and Accountant.

[edit] Usage

Go to STATISTICS –> Calls –> Calls per Hour


File:Calls_per_hour_1.png

Besides Calls date, number of Attempted Calls, Answered Calls, Duration of calls made during the specific day/user/hour/prefix, Average Retries, you can also check and ASR/ACD information.

File:Calls_per_hour_2.png

You will not see days here that has no calls.

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