Caller is not able to join the queue

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If a caller is not able to join a queue and you see these messages in the Asterisk log:

WARNING[11553]: app_queue.c:6323 queue_exec: Unable to join queue 'queue_name'

This means that you have set parameters "Join empty" incorrectly in the Queue settings.

For example, if none of the option are checked in the column "Join empty", caller will always be allowed to join the queue, even if there are no agents available.