C2C Addon Campaign
- Back to Click2Call Specification
Campaign is virtual entity which describes 1 marketing campaign.
Relations:
- User can have many campaigns
- Campaign belongs to only 1 user
Campaign has 1 device(operator) which answers to this campaign's calls.
Campaign can specify comment type. E.g. Campaign's comments can have specific fields.
Campaign can be (by user):
- Created
- Edited
- Deleted
To create C2C Campaign (Campaign) user has to login using his username and password.
Then PERSONAL MENU - Various - Click2Call and press on Add new campaign
Here user can enter Campaign Name and Description.
Operator describes which device should be used to answer the call from the client. Usually it is Virtual device from which Forward is set to some real Mobile or other Companies real phone.
First Dial sets to which party call should go first. Default is Client. E.g. - when client enters his number in some banner and call is initiated - client gets call first. When he answers - call goes to company.
